Can't enroll to ServiceNow Administration Fundamentals On Demand

LidiaP · ‎06-04-2025

Hello,

I can't enroll to the ServiceNow Administration Fundamentals On Demand course. Specifically this one (around 18 hours in total): https://learning.servicenow.com/lxp/en/now-platform/servicenow-administration-fundamentals-on-demand.... It says "This content cannot be enrolled in directly". I went for the other avaiable on demand course that worked and I could start the training, however this is a SNAF training without any labs: https://learning.servicenow.com/lxp/en/now-platform/servicenow-administration-fundamentals-on-demand.... It's much shorter as it has around 12 hours in total. I've already completed the welcome to ServiceNow training as well as the microcertification. I understand that the training that doesn't work contains the labs that I want to go through.

Please help.

Best regards,

Lidia

rajumunta · ‎06-05-2025

Hello @LidiaP , The 12h training is the new Xanadu version of the training while the 18h training was on old version (Vancouver). And normally, ServiceNow would not allow trainings to be registered or taken for old version of the training modules. So, as long as you complete the new Xanadu version based 12 hour training you should be good in terms of the voucher requirement for CSA exam. If you are keen on the lab exercises then please refer to the ebook on Inkling. That should have the instructions on lab exercises.

If my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’.

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Dr Atul G- LNG · ‎06-04-2025

Hi @LidiaP

This course is like a child record, so you need to register for the parent course to get enrolled. You can’t enroll in the child course separately, and you cannot do the parts independently as parent and child.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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LidiaP · ‎06-04-2025

Hi,

Thanks for looking into my case. What's the parent record then?

As you can see on the attached snapshots, I was able to enroll in one course but I can't in the second which I assume contains some labs. What's interesting, there's a similar issue raised in this community couple days ago.

Best regards,

Lidia

Dr Atul G- LNG · ‎06-04-2025

Try this workaround: for the course you’re unable to enroll in, search for it in the search bar as an individual course, then try to enroll.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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LidiaP · ‎06-04-2025

I've already tried that. Unfortunately, the search give me only two options as shown on the screenshot (sorted by name). Both trainings are the shorter trainings (12h) and the search doesn't show the longer training with lab (18h). The first training is a non English course and the second one is the one I'm enrolled in.