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clarification csa exam voucher claimed

MariapaolaP
Tera Contributor
Hi,
 
I claimed a voucher today for the CSA exam. I understand that after November 17, the online exam will be administered through Pearson VUE instead of Webassessor.
 
Could you please clarify whether my voucher will still be valid for use after November 17, or if it will expire, requiring me to pay for the exam?
 
Thank you for your help.
2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

It will be valid but in new system there is no need of vouchers. So just wait, nothing to worry 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Nikhil Bajaj9
Tera Sage
Tera Sage

Hi 

 

Yes it ill be valid and all our accounts will be ported to new system - Pearson. we all are waiting this to be happened so we all are in same boat. 🙂

 

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025

View solution in original post

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

It will be valid but in new system there is no need of vouchers. So just wait, nothing to worry 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi,

 

Thanks!

So my voucher will be associated directly to my account once i want to schedule an exam right?

The vendor migration period runs from November 3 to November 17, 2025.

During this time:

  • Vouchers cannot be claimed or redeemed on Webassessor (Kryterion). 
  • No new exam registrations or scheduling will be allowed on Webassessor (Kryterion).
  • Any exams scheduled during this time will be canceled by Kry, and users will need to reschedule once the new platform is live.
  • No new vouchers will be issued for courses completed during this period. The system will monitor these users, and they will be able to register for exams once the new platform is live.

After November 17, all exam registrations and scheduling will take place on the new platform. Your certification records and exam history will transfer automatically, so no action is required on your part.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @MariapaolaP - from now on, you can forget about vouchers, they're not relevant under the new system.

 

The process going forward will be:

1. Do the training (or don't, it's up to you)

2. When you feel you're capable of passing the cert, book and pay for the exam.

3. Sit the exam

 

That's it. Vouchers are no longer issued after you complete training, and they're no longer required to book an exam.