Credit Card Service Transaction Interruption on Now Learning

[AliciaP]

UPDATE FEBRUARY 5, 2025, 3:23 PM PST: Credit card processing has been restored on Now Learning.  You may now complete transactions as usual .  The Certification Maintenance Program and Delta exam windows will be extended until April 30, 2025, to account for the unexpected downtime.

Thank you for your patience while we worked on a resolution. If you experience any issues, please contact Support to open a case.

Dear Community,

We want to inform you about an issue currently affecting our ability to process credit card transactions on Now Learning.  Payment with Learning Credits remains unaffected.  We want to assure you this will not impact the Certification Maintenance Program and all learners will be given adequate time to complete their renewals and deltas. 

What This Means for You:

• Credit Card Transactions: At this time, we cannot accept credit card payments.
• Learning Credit transactions can still be processed
• All Delta and Renewal windows will remain unaffected

We understand this may cause inconvenience and are exploring alternative solutions to minimize disruption.

We value your patience and understanding as we work through to a solution. Updates will be shared as soon as they become available. Thank you for being a valued part of our community!

[Alex Upmann1]

Either extend the deadlines for finishing it or dont charge us for this delta exam.  Then you will have a lot more time to fix this.  Maybe a suggestion, have a back up ready in case this happens again.

[AliciaP]

@KamakshiM  

I wanted to provide an update.  Credit card processing has been restored on Now Learning.  You may now complete transactions as usual.  We apologize for any inconvience and thank you for your patience and while we worked on a resolution.  

[AliciaP]

@Alex Upmann1 

I wanted to provide an update.  Credit card processing has been restored on Now Learning.  You may now complete transactions as usual.  We are providing a 15 day extension on the Delta and CMP window.  So you will have until April 30th to complete.  Thank you for your patience and understanding while we worked on a resolution to this issue.  

[AliciaP]

@Anne 

Credit card processing has been restored on Now Learning.  You may now complete transactions as usual.  We are providing a 15 day extension on the Delta and CMP window.  So you will have until April 30th to complete.  Thank you for your patience and understanding while we worked on a resolution to this issue.  

[AliciaP]

@gerardheij - 

I wanted to provide an update.  Credit card processing has been restored on Now Learning.  You may now complete transactions as usual.   Thank you for your patience and understanding while we worked on a resolution to this issue.  

[AliciaP]

@kjh1138 - 

I wanted to provide an update.  Credit card processing has been restored on Now Learning.  You may now complete transactions as usual.   Thank you for your patience and understanding while we worked on a resolution to this issue.  

[AliciaP]

@tayloryoung - 

I wanted to provide an update.  Credit card processing has been restored on Now Learning.  You may now complete transactions as usual.   Thank you for your patience and understanding while we worked on a resolution to this issue.  

[AliciaP]

@abuemmanuel - I wanted to provide an update.  Credit card processing has been restored on Now Learning.  You may now complete transactions as usual.   Thank you for your patience and understanding while we worked on a resolution to this issue.  

[Simon Hendery]

Hi @Alex Upmann1 

I see they've gone with the first option you suggested, and extended the deadline.

To be fair to ServiceNow, having your long-time credit card processing vendor and merchant of record suddenly go out of business isn't something you can prepare for or anticipate ahead of time.

[fatenattia]

Sorry, it's still unvailable to pay with credit card, still waiting two weeks, Always this error message :