CREDIT CARD
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‎08-07-2024 11:12 AM
I have tried to pay for csa exam voucher for about several times now its not letting me pay it no matter how many credit cards i change it is saying 'your payment could not be processed'
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‎08-10-2024 11:47 AM
Please log a Now Learning case to team and team will guide you.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎08-10-2024 12:05 PM
@MachavarapuH May be the payment system is down due to some reasons or it has flagged your account hence the transaction is not going through. In either case, wait for few hours and try again. If it doesn't work, raise a case with Now Learning support team.
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‎08-12-2024 07:57 AM
Hello, I manage the Now Learning product management team, and was able to get a look at the transactions you saw errors on. However, I do see on 8/8 you were able to successfully have your payment processed. Apologies for the inconvenience, we can only show so much detail about credit card errors to prevent folks from trying to use someone else's card and inadvertenly providing info that they should not be in possession of. Good luck with your CSA exam and thanks for using Now Learning! 🙂