CSA Badge Not Received After Passing Exam

[kanisharora]

Hi Community,

I urgently need assistance regarding my CSA badge. I successfully passed the CSA exam more than three days ago, and in My exam section, it clearly shows that I have passed. I also received the official scorecard from PearsonVue confirming my success.

Despite this, I still haven’t received my badge. I raised a case with ServiceNow over three days ago, but there has been no resolution or update. This delay is concerning, as the badge is an important recognition of the effort and preparation invested in achieving this milestone.

Can anyone help me resolve this or guide me on how to escalate it to the right team? Any assistance to address this promptly would be greatly appreciated.

[prajaktajga]

Hello @kanisharora ,

You will get that certificate just wait if you didn't received anything ,raise the Case to respective team on the mail where you got score, see if there is any mail to raise your concern from there you can do.

[kanisharora]

Hello @prajaktajga 

Thank you for your response. I have already raised a case, but it’s still pending resolution. The support team mentioned they are checking the backend regarding this issue and confirmed that I have passed the exam. However, I’ve been waiting for the certificate for the past three days.

[Aswin S]

Hi @kanisharora ,

This is a common delay. CSA badges usually take 3–7 business days to appear after the exam due to backend sync between Pearson VUE and Now Learning.

If it doesn’t show after 7 business days, follow up on a Now Learning support case and ensure your email IDs match in both systems.

No action is required from your side beyond this.

[GlideFather]

Hi @kanisharora,

you can link your SN University account with Credly, there will be the badges available if you make them public:

Showcase your expertise with ServiceNow digital badges powered by Credly 

Yoiu can navigate to: https://learning.servicenow.com/now/lxp/learning-dashboard 

and scroll to My Achievements and find there your badges: 

However for CSA - which is a mainline exam - I think there's no badge, only the credential (= certificate) which you can download with the three dots as per the screenshot above.