Tosin D
Tera Guru
Tera Guru

Thinking about taking the ServiceNow Certified System Administrator (CSA) exam?
Here’s a practical study guide based on what’s helped me.

 

What the CSA Exam Covers:

The CSA exam tests your understanding of the core ServiceNow platform features, including:

  • User Interface & Navigation

  • Lists and Forms

  • Branding

  • Tables & Fields

  • CMDB

  • Users, Roles, and Groups

  • Self-Service & Knowledge

  • Service Catalog

  • Workflows / Flow Designer

  • Notifications

  • Reports and Dashboards

  • Data Management (Import Sets, Transform Maps)

  • Access Control

  • ITSM processes basics (Incidents, Changes, Problems)

Comments
Ronnie2
Tera Contributor

Thanks, can anyone else recommend free resources?

 

thanks

Sevil Turner
ServiceNow Employee
ServiceNow Employee

Read the book thoroughly, complete all associated labs, and actively explore your personal developer instance while taking detailed notes.

Utilize additional resources such as Quizlet, which offers community created flashcards, to reinforce your knowledge. You may also consider using Udemy’s study questions to test your understanding and work toward successfully passing those practice assessments as well.

Rafael Batistot
Tera Sage

You are rock!

Nikhil Bajaj9
Giga Sage

Hi @Ronnie2 ,

 

You can also check atul grover's channel - Lear and grow. On this channel you will find complete free training and resources for CSA. you can also try quizlets and flascards from the internet (Google for these)

 

Regards,

Nikhil Bajaj

Version history
Last update:
‎07-12-2025 02:57 AM
Updated by:
Contributors