CSA limit attempt

Felipe4 · ‎03-29-2021

Is there a limit of attempts to get the CSA servicenow?. i´ve done my 3rd attempt and now appears this message:

"You have a maximum of 4 attempt to achive the certification" but i´ve paid 100 USD in order to have at least 3 attempts, the other 2 attempt were done using a voucher, the second voucher was sent to me by a Servicenow Technician because of several issues during the first exam.

Thank you

Mark Roethof · ‎03-29-2021

Hi there,

Yes and no. Upon first registration of the exam, you need a voucher and the exam will be free. After that, you have 3 retake attempts, though you have to pay for all of them individually (or use a voucher like you mentioned). It's not like $100 for 3 attempts! It's $100 for each attempt.

After this, first attempt and 3 retakes, you can't book the exam again. You would need to follow the CSA Fundamentals again. Taking it again, which provides you with a voucher. With that voucher, you can book the exam again, etc..

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Lini Aadhi · ‎07-29-2022

Hi Mark,

The same happened to me with Security Incident Response.

After the first attempt and 3 retakes, I did follow the Security Incident Response training again. I received an email as I completed the course and am eligible for a voucher. But in real I didn't receive any voucher and was not updated in webassessor account as well.

How can I solve this issue?

Thanks and Regards,

Lini Aadhi

Felipe4 · ‎03-29-2021

Hi

Just only to clarify myself, right now i have 2 more attempts to achive the CSA, i must pay for them again, and in the case i don´t achive the CSA i need to re take the Fundamentals. I am right?