CSA Mainline Exam

charan_kr · ‎08-05-2025

Greetings

Recently I have taken CSA Mainline Exam on 29th July 2025 via Online Proctered.

While taking the exam and live contacting with kryterion support for the proctered exam pre-requities suddenly the screen appeared white and it didn't work to restart or to contact with support team.

After shutdown my laptop and then again login, Created Case in ServiceNow Learning and still waiting for their reply, It has been 7 days.

Can anyone suggest me to retake the exam with same voucher and without any cost.

Below I'm attaching the case screenshot.

Thanks in Advance.

Dr Atul G- LNG · ‎08-05-2025

Hi @charan_kr

"You're on the right team’s side. However, this case is best handled through official support, and the community won't be able to help here. I recommend asking for an update on your case from the team and waiting for their response, mate.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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AndersBGS · ‎08-05-2025

Hi @charan_kr ,

You have done what is needed - nothing else to do than wait for their reply.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/