Delta Exam Guide (Xanadu Version)

Allen Andreas · ‎09-18-2020

Hi everyone!

This article originally began in another post which was from the Orlando version, but has now grown in to this comprehensive article that has been viewed over 100,000 times AND has over 200 Helpful ratings! This article contains both a "Quick" Delta Exam Guide and a "Full" Delta Exam Guide. I'll start things off with the quick version and then follow that with the full version.

"Quick" Delta Exam Guide

Delta exams become required for most individuals at the end of every year, for mainline certifications holders who did not achieve their mainline certification on the latest ServiceNow release (i.e., Xanadu).
The delta exam period for the Xanadu release is currently scheduled for January 15, 2025 through April 30, 2025.
Delta exams usually consist of 20 or less questions.
They are open book, non-proctored, timed (1-1.5 hour) "assessments" to see if you're familiar with the latest ServiceNow information related to that delta exams focus area.
An annual ServiceNow certification maintenance fee of $200 (or $100 for certain tiered ServiceNow Partner organizations) is due during this delta exam period and applies to all mainline certification holders that have had their certification for a period of 1 year or longer. To reiterate, you will only owe this fee if you have had at least 1 mainline ServiceNow certification for 1 year or longer by the time the maintenance fee period begins.
You are required to take specific delta exam(s) (regardless if you owe a maintenance fee or not) if you did not take your certification exam on the latest ServiceNow release (i.e., Xanadu).
Login to Now Learning, click "My Certifications", and if one is listed as "At Risk", you must take the delta prior to the end of the delta exam period.
You can attempt the delta exam up to 5 times.
After April 30, 2025, if you not paid your annual maintenance fee (if applicable) AND you have not passed that specific delta exam, you will become uncertified and will need to take the original certification exam all over again.
The content for delta exams are based on the release notes for the latest ServiceNow version.
Here's my personal recommendation link which should be pre-filtered to the Xanadu release notes. This allows you to search the question in an effort to help you easily learn about that topic in an effort to then help you pass the delta exam 🙂
Additionally, ServiceNow has created Delta Exam Study Guides you can reference.

"Full" Delta Exam Guide

Maintenance Fee

Beginning January 15th, there is an annual maintenance fee of $200 (or $100 for ServiceNow partner organizations) due for individuals who have been certified with at least 1 mainline certification for one full year or longer. At the end of next year (2025) we'll repeat this process and the annual maintenance fee will become due again.

ServiceNow will email individuals who are be required to pay the maintenance fee and have previously mentioned verbiage such as this paragraph in the email:

"Our records indicate that you have been in our certification program for one year or longer and will need to pay the $200* annual certification maintenance program fee that will open on January 15, 2025. By staying up to date with ServiceNow’s latest product release, you are more likely to accelerate the new Now Platform functionality to drive automation and increase your return on investment. The yearly maintenance fee:

Ensures that you remain up to date with continued learning
Saves you time and money; you are not required to repeat training or pass the Mainline Certification Exam again
Opens access to the required delta exams to maintain your certification

Paying the fee in Now Learning

Now Learning accepts either credit card or learning credit payments for the CMP fee. Once payment is submitted, fees are non-refundable. Please refer to the following articles to guide you through the CMP payment process in Now Learning.

How to pay the certification maintenance fee with a credit card

How to pay the certification maintenance fee with learning credits

Steps to take your Xanadu delta exam after payment

Log in to the Now Learning training platform
Under the "My Certifications" tab, view the status of your certifications. You will need to pass delta exams for those certifications that say, "At Risk."
Take each delta exam. Once you pass your exam(s), the certification status fields will change to "Current" within 24 hours.

If you have questions, please review the Certification Program Guide, or find answers in the Help Center.."

Delta Exam -- what is this?

In the Fall of 2018, Delta exams were introduced. Prior to the Fall of 2018, individuals who obtained ServiceNow certifications didn't really have to keep up with the latest release information. Most did on their own, but to ensure the quality of what a ServiceNow certification means and the respect behind it...it was decided to create a Delta (otherwise known as a "change") exam. These delta exams are lightweight, 20 question or less, non-proctored, open-book "exams" that are for mainline certifications. These delta exams are not for micro-certs. The delta exams are updated in November of every year and contain information related to the latest ServiceNow release.

ServiceNow isn't here to beat you down with yet another exam to cause you stress...it's meant to keep all of us up to date on the latest changes. That way, we're all on the same page and we've at least seen/read/heard about new or modified features in the latest release.

For Xanadu, the English and Non-English Delta Exam window will be from January 15th, 2025 to April 30th, 2025.

How do I know if I need to take the delta exam? You are required to take the delta exam if you obtained a respective mainline certification (system administrator, application developer, implementation specialist, etc.) prior to this release. Remember, this delta exam is about the changes introduced with Xanadu. So if you took your certification exam AFTER the Xanadu certification window has opened, your recent exam already contained Xanadu related information so, you're all caught up. However, if you had your mainline certification prior to Xanadu being released OR the Xanadu examination window hadn't begun, you must take the delta exam for Xanadu. Another way to verify if you need to take the delta exam is to login to your Webassessor account: ServiceNow Webassessor and click "My certifications" at the top of the screen. Here, you'll see a list of your certifications which will have a status of either: Current, At Risk, Expired, or Never Attained. If your certification says "At Risk", then you need to take the delta exam.
Ok, so I need to take the delta...now what? You'll need to login through your Now Learning account, which is a separate portal from this ServiceNow Community. Once logged in to your Now Learning Account, click on "My Certifications" and you'll see a list of all your certs. You'll see a status there as well saying Current, At Risk, etc. For the certifications At Risk, there'll be a link to click that will take you to the instructions page for that particular delta exam. Here's an example of the process you may go through after logging in to your Now Learning Account to verify that you need to take a delta exam, how to access that delta exam, and then enrolling and subsequently taking the exam:
How difficult are these delta exams? Honestly...they're not meant to be extremely difficult. The goal of all this is to keep you up to date with latest information regarding recent changes and modifications. These assessments are open book, not proctored, 1 to 1.5-hour time limit, and consist of 20 or less questions. Most of the time the delta exams won't take you the full allotted time given.

Do you have any tips or advice for me?

I do! I'm so glad you asked! All you need to do is review the Xanadu Release Notes. Once you've done that, simply launch a delta exam and as an additional resource I'd recommend you have open, here's a personal link I use. You can have any resource open that you'd like while taking this exam. For the personal link I included above, it should be pre-filtered to the Xanadu release notes already. From there, if you need help during your exam, use this link and simply search for the information.

Additionally, ServiceNow has created Delta Exam Study Guides, which are new knowledge articles focused on each mainline certification that contains recommended topics and information you should be familiar with for that respective focus area. I'd highly suggest bookmarking/saving the link as it appears that these knowledge articles will be updated each delta exam cycle instead of brand new articles being created each time.

I'll also link to the ServiceNow Credentialing Program Guide . A lot of this content came from that, but also from my own personal experience and knowledge I have about these delta exams. Please refer to the attachment below if you have any other questions or want to see it officially from ServiceNow.

Can you fail? If so...what happens?

I know none of us want to fail the delta exam, but here's some information in case you do. If you fail your delta exam, you can retake the delta 4 additional times (so a total of 5 times overall). If you fail the delta exam a 5th time, you become uncertified for that specific mainline certification and you will be required to pay for and take that proctored mainline certification exam all over again. Remember, you must pass your delta exam on or before April 30th, 2025 or your certification will become expired.

Please don't be the one who waits until the last minute. A lot of people push the delta exam off until the very end (see some of the comments posted below). Get it over with as soon as you can!

Something's wrong with my Now Learning Account...HELP!

If you need assistance with your Now Learning Account (i.e., your certification isn't showing At Risk and for some reason you think it should, your Now Learning Account is reporting that your certifications are At Risk and you are unable to search Now Learning, find your respective Delta exam for your mainline(s) certification and successfully enroll to then take the exam...), please check out some of the comments below as this similar scenario may have been covered and resolved below or login to your Now Learning Account and then locate the "Help Center" menu at the top of the screen and choose "Create a Case" from the menu on the right:

---

quick version and then follow that with the full version.

"Quick" Delta Exam Guide

Delta exams become required for most individuals at the end of every year, for mainline certifications holders who did not achieve their mainline certification on the latest ServiceNow release (i.e., Xanadu).
The delta exam period for the Xanadu release is currently scheduled for January 15, 2025 through April 30, 2025.
Delta exams usually consist of 20 or less questions.
They are open book, non-proctored, timed (1-1.5 hour) "assessments" to see if you're familiar with the latest ServiceNow information related to that delta exams focus area.
An annual ServiceNow certification maintenance fee of $200 (or $100 for certain tiered ServiceNow Partner organizations) is due during this delta exam period and applies to all mainline certification holders that have had their certification for a period of 1 year or longer. To reiterate, you will only owe this fee if you have had at least 1 mainline ServiceNow certification for 1 year or longer by the time the maintenance fee period begins.
You are required to take specific delta exam(s) (regardless if you owe a maintenance fee or not) if you did not take your certification exam on the latest ServiceNow release (i.e., Xanadu).
Login to Now Learning, click "My Certifications", and if one is listed as "At Risk", you must take the delta prior to the end of the delta exam period.
You can attempt the delta exam up to 5 times.
After April 30, 2025, if you not paid your annual maintenance fee (if applicable) AND you have not passed that specific delta exam, you will become uncertified and will need to take the original certification exam all over again.
The content for delta exams are based on the release notes for the latest ServiceNow version.
Here's my personal recommendation link which should be pre-filtered to the Xanadu release notes. This allows you to search the question in an effort to help you easily learn about that topic in an effort to then help you pass the delta exam 🙂
Additionally, ServiceNow has created Delta Exam Study Guides you can reference.

"Full" Delta Exam Guide

Maintenance Fee

Beginning January 15th, there is an annual maintenance fee of $200 (or $100 for certain tiered ServiceNow partner organizations) due for individuals who have been certified with at least 1 mainline certification for one full year or longer. At the end of next year (2025) we'll repeat this process and the annual maintenance fee will become due again.

ServiceNow will email individuals who are be required to pay the maintenance fee and have previously mentioned verbiage such as this paragraph in the email:

"Our records indicate that you have been in our certification program for one year or longer and will need to pay the $200* annual certification maintenance program fee that will open on January 15, 2025. By staying up to date with ServiceNow’s latest product release, you are more likely to accelerate the new Now Platform functionality to drive automation and increase your return on investment. The yearly maintenance fee:

Ensures that you remain up to date with continued learning
Saves you time and money; you are not required to repeat training or pass the Mainline Certification Exam again
Opens access to the required delta exams to maintain your certification

Paying the fee in Now Learning

Now Learning accepts either credit card or learning credit payments for the CMP fee. Once payment is submitted, fees are non-refundable. Please refer to the following articles to guide you through the CMP payment process in Now Learning.

How to pay the certification maintenance fee with a credit card

How to pay the certification maintenance fee with learning credits

Steps to take your Xanadu delta exam after payment

Log in to the Now Learning training platform
Under the "My Certifications" tab, view the status of your certifications. You will need to pass delta exams for those certifications that say, "At Risk."
Take each delta exam. Once you pass your exam(s), the certification status fields will change to "Current" within 24 hours.

If you have questions, please review the Certification Program Guide, or find answers in the Help Center.."

Delta Exam -- what is this?

In the Fall of 2018, Delta exams were introduced. Prior to the Fall of 2018, individuals who obtained ServiceNow certifications didn't really have to keep up with the latest release information. Most did on their own, but to ensure the quality of what a ServiceNow certification means and the respect behind it...it was decided to create a Delta (otherwise known as a "change") exam. These delta exams are lightweight, 20 question or less, non-proctored, open-book "exams" that are for mainline certifications. These delta exams are not for micro-certs. The delta exams are updated in November of every year and contain information related to the latest ServiceNow release.

ServiceNow isn't here to beat you down with yet another exam to cause you stress...it's meant to keep all of us up to date on the latest changes. That way, we're all on the same page and we've at least seen/read/heard about new or modified features in the latest release.

For Xanadu, the English and Non-English Delta Exam window will be from January 15th, 2025 to April 30th, 2025.

How do I know if I need to take the delta exam? You are required to take the delta exam if you obtained a respective mainline certification (system administrator, application developer, implementation specialist, etc.) prior to this release. Remember, this delta exam is about the changes introduced with Xanadu. So if you took your certification exam AFTER the Xanadu certification window has opened, your recent exam already contained Xanadu related information so, you're all caught up. However, if you had your mainline certification prior to Xanadu being released OR the Xanadu examination window hadn't begun, you must take the delta exam for Xanadu. Another way to verify if you need to take the delta exam is to login to your Webassessor account: ServiceNow Webassessor and click "My certifications" at the top of the screen. Here, you'll see a list of your certifications which will have a status of either: Current, At Risk, Expired, or Never Attained. If your certification says "At Risk", then you need to take the delta exam.
Ok, so I need to take the delta...now what? You'll need to login through your Now Learning account, which is a separate portal from this ServiceNow Community. Once logged in to your Now Learning Account, click on "My Certifications" and you'll see a list of all your certs. You'll see a status there as well saying Current, At Risk, etc. For the certifications At Risk, there'll be a link to click that will take you to the instructions page for that particular delta exam. Here's an example of the process you may go through after logging in to your Now Learning Account to verify that you need to take a delta exam, how to access that delta exam, and then enrolling and subsequently taking the exam:
How difficult are these delta exams? Honestly...they're not meant to be extremely difficult. The goal of all this is to keep you up to date with latest information regarding recent changes and modifications. These assessments are open book, not proctored, 1 to 1.5-hour time limit, and consist of 20 or less questions. Most of the time the delta exams won't take you the full allotted time given.

Do you have any tips or advice for me?

I do! I'm so glad you asked! All you need to do is review the Xanadu Release Notes. Once you've done that, simply launch a delta exam and as an additional resource I'd recommend you have open, here's a personal link I use. You can have any resource open that you'd like while taking this exam. For the personal link I included above, it should be pre-filtered to the Xanadu release notes already. From there, if you need help during your exam, use this link and simply search for the information.

Additionally, ServiceNow has created Delta Exam Study Guides, which are new knowledge articles focused on each mainline certification that contains recommended topics and information you should be familiar with for that respective focus area. I'd highly suggest bookmarking/saving the link as it appears that these knowledge articles will be updated each delta exam cycle instead of brand new articles being created each time.

I'll also link to the ServiceNow Credentialing Program Guide . A lot of this content came from that, but also from my own personal experience and knowledge I have about these delta exams. Please refer to the attachment below if you have any other questions or want to see it officially from ServiceNow.

Can you fail? If so...what happens?

I know none of us want to fail the delta exam, but here's some information in case you do. If you fail your delta exam, you can retake the delta 4 additional times (so a total of 5 times overall). If you fail the delta exam a 5th time, you become uncertified for that specific mainline certification and you will be required to pay for and take that proctored mainline certification exam all over again. Remember, you must pass your delta exam on or before April 30th, 2025 or your certification will become expired.

Please don't be the one who waits until the last minute. A lot of people push the delta exam off until the very end (see some of the comments posted below). Get it over with as soon as you can!

Something's wrong with my Now Learning Account...HELP!

If you need assistance with your Now Learning Account (i.e., your certification isn't showing At Risk and for some reason you think it should, your Now Learning Account is reporting that your certifications are At Risk and you are unable to search Now Learning, find your respective Delta exam for your mainline(s) certification and successfully enroll to then take the exam...), please check out some of the comments below as this similar scenario may have been covered and resolved below or login to your Now Learning Account and then locate the "Help Center" menu at the top of the screen and choose "Create a Case" from the menu on the right:

---

Additionally, here's a YouTube video I created that covers ServiceNow Certification Maintenance:

So there you go, I think I've covered this pretty well. If you have any additional questions, feel free to drop a comment below. If this guide helped you, whether it was the quick version or the detailed version, please BOOKMARK this article, mark "Helpful", and pass it along to someone else! I'll keep this article updated for future releases. If I've missed something, definitely let me know so I can update this to help everyone.

Thank you for reading and I wish you the best!

Allen Andreas · ‎01-04-2021

Hi,

Please ensure you login to the appropriate NowLearning account. The email address for NowLearning may not be the same for Webassessor (sounds weird I know). Sometimes they are the same, but sometimes they are not. Please double-check your email address and login to the NowLearning account that has your certifications associated to it.

Please mark reply as Helpful, if applicable. Thanks!

Allen Andreas · ‎01-04-2021

Hi,

From my resources, I still see them.

Please ensure you're logging in with the account that has your certifications associated with them on NowLearning and/or try logging in again as I see them now.

Please mark reply as Helpful, if applicable. Thanks!

sarazona1 · ‎01-04-2021

Yes! I finally found a chunk of time to take the delta and....link gone...but this post was helpful regarding the extension to end of January! (news to me!)

Allen Andreas · ‎01-04-2021

Hi,

If you don't mind, as mentioned above, please make sure you're logging in to NowLearning with your account that has the certifications attached to it. You can check under "My Certifications", etc. It should still be there, just perhaps under another email address.

Like for me, I had an old job email with an account, then my professional personal email (that they were actually associated with), and then my new job (who's a ServiceNow Partner) email...so it can get a bit confusing with all the different emails.

Also, side note, if the article written above was Helpful, please be sure to mark as Helpful and Bookmark (if you'd like). 🙂

Thanks!!

sarazona1 · ‎01-04-2021

That's a good point: I did that initially then got smart about it. I'll see if that Delta link is there tomorrow.

Allen Andreas · ‎01-04-2021

Hmm, ok. Keep us posted please?

Do you see your certifications, etc. under this email address within NowLearning? Do they say At Risk (you just don't see the Delta exam opportunity)? Do you see the maintenance fee payment screen?

Not sure what step you're on, but you don't necessary need the banner to access the maintenance fee/delta. You can click your certifications and access it there too?

RichGK1 · ‎01-06-2021

The Paris Release Notes seem to be broken. The links at the bottom of the page just display a PNG image and don't go to the documents as they should.

Allen Andreas · ‎01-06-2021

Hi RichGK,

Are you success in using my personal recommendation link?

This allows you to simply search for the information being asked.

Let me know if that helps?

Please mark reply as Helpful, if applicable. Thanks!

Allen Andreas · ‎01-18-2021

Hi all,

Just wanted to post friendly reminder than the extended deadline is now fast approaching. If you have not already completed your ServiceNow Delta Exam(s) by now, you only have until January 29th to do so.

Don't wait until the last minute! 🙂

anoopsekhar · ‎01-22-2021

Hi Allen,

I cannot see any link to the delta exam. It shows at risk but how to fix it?

aand when I click on 'lets fix this'. below popup with no link to the delta exam.

Allen Andreas · ‎01-22-2021

Hi,

Sorry you're having trouble. I believe if you click that "green arrow", it should take you to the Delta?

If not, please use the search (I had to use the search for several of mine) and locate the Delta exam that way. I had the link previously, but I've completed the delta and so it doesn't show in the search results for me anymore, otherwise, I'd help give you the link today.

Please mark reply as Helpful, if applicable. Thanks!

Kim ALY1 · ‎01-22-2021

Hi Anoopsekhar,

Here is the link to Paris Delta – Certified Implementation Specialist -IT Service Management

https://nowlearning.service-now.com/lxp?id=overview&sys_id=f90819611b131410dad363d07e4bcb85&type=path

Thank you,

Kim

anoopsekhar · ‎01-22-2021

Thanks a lot Kim!

anoopsekhar · ‎01-22-2021

Thanks Allen 🙂

FNow1 · ‎01-24-2021

Disappointed with the $200 yearly fee... There is no value from this decision except to drive the value of share holders up at the cost of the bottom users.

Allen Andreas · ‎01-24-2021

Hello,

I'm sorry you feel that way.

Barb · ‎01-25-2021

I totally agree. I paid a lot for my admin class, worked hard to prepare. I am now unemployed and will not pay the $200 yearly fee... therefore my certification will lapse. ServiceNow changes the rules too many times just to make more money without a care about those that have already been certified and worked with their product.

Barb · ‎01-25-2021

Me neither. What will they do next to their loyal customers...

Allen Andreas · ‎01-25-2021

Best of luck to you Barb!

I sincerely hope things turn around for you!

Nilanjan1 · ‎01-25-2021

Hello Allen

I logged into the webaccessor and I see the certificate is at risk however I don't see any link against the at_risk comment and neither I see my certificate loaded in Now Learning what can be the issue and how to check it ?

Regards

Nilaanjan

Allen Andreas · ‎01-26-2021

Hi,

NowLearning is where you'd login to see your certifications and note if they're at risk or not. If you don't see them in NowLearning, please ensure you've logged in with the appropriate email account you used to achieve them with. A lot of people have multiple business NowLearning accounts and/or personal. Once you're sure you've logged in with the appropriate account and STILL don't see them, please click your profile avatar in the top right-hand corner and then go to "Webassessor Email Address" and make sure your web assessor account is linked. Your certifications should show up then:

If you're still having trouble, you may want to put in a "case" via NowLearning for further assistance by accessing the "Help" menu:

Please mark reply as Helpful, if applicable. Thanks!

Nilanjan1 · ‎01-28-2021

Hello David,

How many questions were there? Were they easy and a part of the FAQ's and the release notes.

Regards

Nilanjan

Nilanjan1 · ‎01-28-2021

Hello Allen,

If I have to give a second attempt, do I have to complete it within 24 hours?

Allen Andreas · ‎01-28-2021

You can only reattempt after 24 hours.

So like today...if you took it today you'd be able to reattempt again tomorrow after 24 literal hours.

Tomorrow by 11:59PM is the deadline though (January 29th), so please use the reference material provided above and my "personal link" to help you through this 🙂

Best of luck and don't wait until the last minute!!!

Nilanjan1 · ‎01-28-2021

Thank you Allen do we need to answer all the question to pass ? Or there is a percentage

Allen Andreas · ‎01-28-2021

Hi,

You don't have to get them all correct. I believe 70% is considered passing, but it's definitely not 100% needed.

Best of luck!

Nilanjan1 · ‎01-28-2021

I cleared the delta thank you for your help I would wait for the certification to update.

Allen Andreas · ‎01-28-2021

Great work! and glad you got it done before the deadline, haha.

It'll take about 24 hours for it to update, but you're good to go.

Well done!

Nilanjan1 · ‎01-28-2021

Thank you Sir !

Also, sorry to bother you time and again. I am planning to go for the CIS-Discovery do you have any suggestions for me ?

Regards

Nilanjan

Allen Andreas · ‎01-28-2021

Hi 🙂

For that specific certification, I don't have that one, so for that, I would recommend maybe making a post in the "Training and Certifications" section of the forums and getting some opinions from others?

For me, what I would say, is the usual type of stuff like: review all training material you had received previously (if applicable) and then all resource material like the discovery blueprint: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-discovery-blueprint.p...

And take this course if you haven't already: https://www.servicenow.com/services/training-and-certification/discovery.html

Best of luck!

David Nottingha · ‎01-30-2021

I believe mine was 10 questions but it might have been 8 - it's been a while. I followed Allen's guidance and suggested links in this article and it was all in the release notes.

Allen Andreas · ‎01-30-2021

Well, the Delta season is over (for now) and I'll see you all again in a few months for the March(ish) release of Quebec.

Take care!

Nilanjan1 · ‎02-01-2021

Thank you Allen and you too.

Nilanjan1 · ‎02-02-2021

Thank you Allen for the points

Mark H_ · ‎03-18-2021

Hi Allan A! Will you be creating a similar such post for the Quebec CSA Delta exam? The CSA delta exam window runs between March 26 - June 24, 2021. If you wouldn't mind creating a new posting specific to the Quebec delta exam we would all be greatly appreciative of that!! Thanks in advance for your efforts!!!

Allen Andreas · ‎03-18-2021

Hi Mark,

Absolutely! This post will be "adjusted" to speak about Quebec 🙂 Working on that today/tomorrow.

Allen Andreas · ‎03-18-2021

Hi Everyone,

We're back!!!!!!

This Delta Exam Guide has been updated for the Quebec Release!

Beginning March 26th (not all Delta exams are loaded immediately that morning, please give it some time), you'll be able to attempt your Delta exams.

Thanks and I wish you all the very best!

Please mark comment as Helpful, if applicable. Thanks!

Kim86 · ‎03-19-2021

Thank you so much Allen.

Allen Andreas · ‎03-19-2021

You're very welcome!

Allen Andreas · ‎03-26-2021

Delta exams are live today. I've also added some more screenshots to the above guide.

Thanks!

Mark H_ · ‎03-26-2021

Thanks Allan! Appreciate you updating this post for the Quebec delta exam!!

eagle18 · ‎03-29-2021

Great Article @Allen A , question on the release notes which notices is it best to read over for the exam

Allen Andreas · ‎03-29-2021

Hi eagle,

That's correct. The release notes can be quite lengthy. The resources you've identified can help and are important. My recommendation would be to review those as best you can, but not everyone can review 500 pages of notes, haha. With that said, when you feel pretty good about the content you've reviewed, you can then enroll and take the respective delta exam for your mainline certification.

Another great resource to help you is my personal recommendation link, located here.

This will allow you to review release notes in a searchable way making it a bit easier to understand and study specific components of the new release. Since you're able to utilize resources when taking these quick delta exams, I'd recommend having my personal link open and simply search for the topic the question is asking you about. Even if you're sure of the answer, using that resource can help verify everything so you're successful. It's more about you learning and understanding the update that just searching your way through, but, if you're spending the time and already taking the exam, why not look it up just to be sure and confirm your knowledge? 🙂

Don't forget to mark the article above as "Helpful" if it was. Take care and definitely let us know how you did on the delta exam(s)!

Please mark this reply as Helpful, if applicable. Thanks!

Stopher1 · ‎03-29-2021

200 dollars for an 9 question open book test is pretty obnoxious. If things are that tight at Service-Now I would be worried about the longevity of the company.

Allen Andreas · ‎04-07-2021

Hi all,

I hope everyone is doing well with the Delta exams. If you haven't attempted them yet, obviously you still have time, but don't push it off until the last minute 🙂

If anyone has any comments about anything unique they saw during this entire process, please let us know here (this helps ensure the information above remains and is accurate for the benefit of all of us).

Thanks and keep up the great work!

-Allen

Allen Andreas · ‎05-03-2021

Welcome to the month of May everyone.

You still have some time to get your Deltas done, but don't forget, they must be passed on or before June 24th!

Allen Andreas · ‎05-06-2021

Hi all,

Thanks everyone for your support. We actually just hit 100 Helpful Ratings for this Delta Article:

Woohooo! I hope everyone is doing well and thanks for your time and support with this article!

-Allen

Maloy Banerjee · ‎05-06-2021

Hi @Allen A,

Thank you for sharing the article. It's very helpful.

Today I faced a very weird issue. Maybe, I am not aware of it but would like to discuss it over here.

I planned to register for PPM mainline certification and hence went to NowLearning portal to go through the PPM notes. On logging, I gave my delta exam for the certification at risk. While searching for PPM study material, I found CIS - PPM Quebec Delta Certification link. Surprisingly, I was able to access that link and I gave the Delta exam and successfully cleared the same.

Issue: Now, if I am trying to register for the mainline certification for CIS - PPM in webassessor, I am unable to register for it as it is not visible at all.

I am not sure, what next I can do revert the changes and register for the Mainline certification.

Regards,

Maloy Banerjee

Allen Andreas · ‎05-06-2021

Hi @Maloy Banerjee

That is quite the unique situation. Just to clarify, you don't currently hold the CIS: PPM certification, correct? And so when you took the delta (which, yeah, technically you probably shouldn't have had access to or in hindsight...taken it, haha), but you're saying now you're unable to register for the PPM exam.

Registering for the mainline exams is done via Webassessor and using the voucher code listed within your NowLearning "My Vouchers" section.

Is this where you are registering for your exam and are unable to?

So this could be as simply as you just not going to the right place to register for the exam? https://www.webassessor.com/SERVICE_NOW

Please mark reply as Helpful, if applicable. Thanks!

Maloy Banerjee · ‎05-06-2021

Hi @Allen A ,

Thank you for your quick turn around.

Yes. You are correct. I am currently not holding the CIS - PPM Certification and after giving the CIS - PPM: Quebec delta exam, when I go to webassessor for registering the CIS: PPM mainline certification, I am unable to register the same as it's not listed anymore.

It was visible before I gave the CIS - PPM: Quebec delta exam. It is currently a roadblock situation and I have no clue how can I register for the exam.

Regards,

Maloy Banerjee