Document templates for completed work orders

[Robert Mutura]

Hi there, I have configured a custom document template that we need to use for the customer to sign after a work order is completed but I don't have the option to select it on the field service configuration section. I don't get the option to select the document template. How can I fix this? 

[Ankur Bawiskar]

@Robert Mutura 

Things to check

1) is your document template added under category "Field Service"?

2) Is your document template published?

3) if your document template associated to wm_order table only?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Robert Mutura]

Hi @Ankur Bawiskar 

I can confirm that the document template is published under the field service category and is on the work order table only.

[Ankur Bawiskar]

@Robert Mutura 

then it should work

did you try to clear instance cache using cache.do and then logout and login again?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

A wild guess, is it build in right scope?