EXAM

[Moliza]

On my exam day, i was having connections and was told that someone would reach out to me to reschedule my exam. The next day i got an email from on pearson customer service with a case number saying that a new authorization needs to be submitted for me to reschedule my exam. Every time i try to reschedule the exam, i get rerouted to the same expired exam link. Who can i talk to about this?

[Mohammed8]

Hi @Moliza 

Raise a Case for your issue. You can refer this article link from ServiceNow

Submitting a support case for assistance - ServiceNow University

[Tanushree Maiti]

Hi @Moliza 

Raise a case with Now Learning support in Servicenow University for the support. They are the only person , who can help you.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[Dr Atul G- LNG]

Hi @Moliza 

As you weren't able to give the exam due to your techical issue, there's not much we as the community members, can do to help. You'll need to log a case with the Now Learning team, who can refresh your account and allow you to book the exam again.