These learning paths are designed for following roles, modules and industries:
- System Administrator
- Developer
- Citizen Developer
- Application Developer
- Certified Application Developer
- Process and Platform Owner
- Implementer
- Customer Relationship Management (CRM)
- Customer Service Management (CSM)
- Field Service Management (FSM)
- Sales and Order Management (SOM
- Enterprise Architecture (formerly APM)
- GRC
- Risk and Compliance
- Third-Party Risk Management (TPRM)
- Business Continuity Management (BCM)
- Operational Sustainability Management (formerly ESG)
- HR Service Delivery (HRSD)
- IT Asset Management (ITAM)
- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
- IT Operations Management (ITOM)
- Service Mapping
- Data Foundations (CMDB/CSDM)
- Discovery / Event Management
- IT Service Management (ITSM)
- Legal and Contract Operations (LCO)
- Platform Analytics Experience
- Security Operations (SecOps)
- Service Provider
- Sourcing and Procurement Operations (SPO)
- Accounts Payable Operations (APO)
- Supplier Lifecycle Operations (SLO)
- Finance Case Management (FCM)
- Strategic Portfolio Management (SPM)
- Workplace and Health & Safety
- Financial Services Operations (FSO)
- Public Sector Digital Services (PSDS)
- Healthcare and Life Sciences (HCLS) Service Management
- Cli n ical Device Management (CDM)
- Manufacturing Commercial Operations (MCO)
- Technology Provider Service Management (TPSM)
- Telecommunications and Media Service Management (TSM/MESM)
- Telecommunications Network Inventory (TNI)
- Telecommunications Service Operations Management (TSOM)
- Retail
- Customer Relationship Management (CRM)
Navigate to the Learning Paths or find the document attached below.
