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on ‎04-10-2019 12:29 PM
Welcome to the ServiceNow Knowledge 19 Pre-Conference - HAM Fundamentals Class!
This is a dedicated Community Article for class communication, collaboration, and fun!!
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Name: Connor Woodruff
Company: KPMG
Role: ServiceNow Implementation Specialist
Experience with HAM: None
Reason for Attending: Get Certified
Most Recent Adventure: Taught English in Vietnam for 6 months
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Lisa and Afshin (sharing a laptop today)
Intel Corporation
Software Development Engineers (SN Platform)
No experience wth HAM, SN experience for 7 years.
To learning, getting ready to implement
Lisa - trip to Niagara Falls
Afshin - trip to Las Vegas.
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Shaun - Cireson
Solutions Architect
Not SN, but Peregrine, Remedy, Altiris, LANDESK
Learn 🙂
T-shrit snowboarding in big bear with my son!
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HI.
Jason Wade
Houston, TX
DISA Global Solutions
End User Support Manager
Service Desk
App Support
ServiceNow for 1 year
No SAM experience, need to roll out
Most recent adventure - traveling through the Everglades and Florida Keys.
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Rick Burke, ScanSource, Inc., ServiceNow Administrator, Very Little Experience with HAM, to get more experience with HAM.
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Ed Barnsley, Equian LLC
ServiceNow developer, architect, admin, SME
Some experience with HAM but not full life cycle. more in depth with discovery.
The main reason for attending this class, was to get a full picture and life cycle of asset management from order, approval, procurement, receiving to deployment and then retire while using discovery along with expense line management and consumer items.
Most recent adventure, chasing a 1 year old while her older sister started Martial arts.
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Vineeth Nair
Lead Analyst at Vertex Pharmaceuticals
Manage the support, development and lead implementations on the Service Now Platform along with others in my team.
Looking at getting more information about the Asset Management as we look to implement this and also integrate with some of the other custom applications we have.

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Dale Enos
Partners HealthCare
Manage Desktop Support for Partners and Mass. General Hospital
No experience with HAM Application.
To learn about the application and see how it would relate to my company's processes.
Upcoming adventure to Scooter Car tour of Red Rocks on Friday.
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Brent Tebedo
Supervisor Service Desk/ServiceNow Implementation ITSM
New to the platform, new to HAM
Looking to learn more about hardware asset management
Frankenmuth Insurance
Frankenmuth, Michigan
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Wilfred Hoefakker
Wageningen University & Research
Service Asset & Config. mgr.
No experience with SN HAM
Reason? -> Learn! How to use SN and get most value out of out system
Adventure? We rented a Challenger Hemi and went to Hoover dam yesterday.
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Joseph Leger
IT Asset Team Lead
Crown Castle
deployed HAM, want to learn more and improve our instance.

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Jay Landry
Global IT Infrastructure Manager
Laitram L.L.C.
1 year with Service now, looking to implement Asset, CI, CMDB and Change after the conference.
21 years with Laitram
I live close to Troy Landry (swamp people), but not related to Troy

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Hi Everyone,
My name is Scott Baker and I am a Senior IT Project Manager working at AGCO Corporation, the third largest manufacturer of large farm equipment in the world. I work out of Atlanta, Georgia.
I specialize as in IT Infrastructure and ServiceNow is our ITSM platform.
I am currently leading a project to bring both SAM and HAM into our environment and I am here to better understand HAM and learn any best practices around it.
Most Recent Adventure: Spent an exciting weekend attending a New Warrior Adventure with the ManKind Project.

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Ingimar from Advania, system administrator, no experience with HAM app, interested in CMDB. Most recent adventure... travel to Vegas!!

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Name: Johan van den Hoven
Comapny: Wageningen University
Role: IT Service manager
Experience: Little experience with the HAM module
Reason: We are going to use the HAM application
Recent: Started with ServiceNow
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Name: Philipp Gerling
Company: Giesecke+Devrient
Role: Responsible for all development on SN
We are already using HAM but i am not sure if we are doing it wright. Want to learn how it should be done
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Dicko Shahveklian
AAA - Northern California, Nevada, Utah
ServiceNow Admin
Service Management Office
Beginner for HAM app
Roadmap goal to move and enable HAM for company
Trip to England and France with family
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Billy Perkins
Sirius Computer Solutions
ServiceNow Managed Services Program Manager
limited experience with HAM
Reason for attending is that I have an upcoming HAM project
My most recent adventure is that I stay out on the Vegas strip past 10 pm
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Kevin Cole, IT Directory, Service Delivery, The Salvation Army Canada and Bermuda
Reason to attend is to rollout HAM and SAM, another employee is in the SAM course.
Using SNow for the ITSM line of products, Change, Incident, Request.
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Name: Isidro Perez
Company: Dole Packaged Foods
Role: ServiceNow Support Manager
Experience with HAM: It tastes Good with glaze
None
Reason for Attending: Free HAM
Roll out of hardware tracking
Most Recent Adventure: Getting to class
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Shaun - Cireson
Solutions Architect
Not SN, Peregrine, Remedy, Altiris, LANDESK
Learn 🙂
Tshrit snowboarding in Big Bear with my son!
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Name: Evan Tucker
Company: SWIFT
Role: CMDB Data Owner
Experience with HAM: None
Reason for attending: Learn everything there is to know about asset management
Most recent adventure: not sure, its been a while
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Mike Casten | PCAOB
Service Desk Manager
No experience with HAM App yet
Implementing Asset Management module this year
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Andy Lock - UK
Newell Brands (30 years service)
Service Management Application Architect
No experience with Service Now HAM
Our company need to realize savings with our diverse assets that cover global 1500 sites (5.2 million CIs - so far)
Latest adventure: I cycled 37 miles through the Mojave desert yesterday. Hot and dry and a whole lotta fun!
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Je suis Michael. From Windthrope in NYC. Have worked with other Asset solutions besides SN for many, many years. Have worked with SN asset management for a few years in an ad-hoc way and am interested in the official training to fill in gaps in my knowledge.
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Name: Joseph Gyarmati
University of Notre Dame
Role and Responsibilities: AV technician/Hardware Asset Manager
Experience: I have 5 months of experience with Asset Management with ServiceNow
Reason for attending: I plan to learn more about HAM from the direct source (Knowledge 2019)
My Most Recent Adventure: Switching to ServiceNow for HAM
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Hi Everyone!
Chris Bui - Slalom Consulting
Developer
HAM experience in Eureka and Helsinki
I like HAM
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Mary McKenney
Steelcase Inc
IT Asset Management Americas - Hardware
I've been using Service Now for two years now without a lot training
The time for training is now!
Fostering cats for local rescue....
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Name: Clay Postma,
Employer: University of Utah
Role: ServiceNow Product Manager
Experience with Asset Management: We have a current implementation of ServiceNow Asset Management
Reason for Attending: Broaden my knowledge of the Asset Management system
Most recent adventure: Hiking in the Uintas
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Name: Debbie Kearns
Company: SUNY Empire State College
Role: ITSM manager
Experience with HAM: None
Reason for Attending: Moving our hardware assets from an Access database to Service Now
Most Recent Adventure: Drove to Florida from upstate New York...first road trip with my new husband. We are still married!
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Anders Legell, Netgain, Sweden
technical architect
Done some minor impementaions of HAM in serviceNow. 2 years on the platform.
would like to learn more about HAM

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Name: Kaile (Kyle) Johansen
Company: Compass Minerals
Location: Kansas CIty, Kansas
Version: upgrading to London after Knowledge 2019
Using and system admin of SN for 4 years
HAM experience some
Need to track our Hardware
I'm here for the great free fruit
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Name: Ruben Rico
Company: Ethos Group
Role: Systems Engineer
Experience: Hardware management
Reason for attending: Enhance my HAM Skills
Most Recent adventure: had our first kid
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David Gilbert - Martin Marietta
System administrator responsible for monitoring and ServiceNow
Experience with HAM: read some of the ServiceNow docs
taking this class because I'm currently working on migrating our hardware asset management team onto ServiceNow.
Most recent adventure: went to Portugal last summer
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Keith Cox
Capital One Financial
Servicenow Platform/CMDB/HAM owner
Little Experience in ServiceNow but some experience in our previous application
Understand the module to bring our customer together
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Name: Shahid Shahab
Company Name: Motorola Solutions Inc.
Role: IT Software Professional - Asset Management
Experience with HAM Application: None
Reason: I like to learn and implement Hardware asset management in MSI. Need to learn basics and refine the solution from another system and migrate to ServiceNow
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Bii Loe
Avnet
Solutions Configurer
None
Learm about ham
rolling out Madrid / Converting Order away from Iframe solution. implementing SAM
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Jamie Sherry - Business Systems Analyst for Wellspan Health Biomedical Engineering
Current responsibilities: Data integrity & normalization, process review, system administration for the CMMS
We currently utilize an older CMMS system called TMS. Our system manages medical hardware throughout the life cycle from installation through disposal to document ongoing maintenance of equipment.
We are in the process of transitioning our CMMS to a new ServiceNow based platform. I am here to learn more about ServiceNow and how to improve our hardware management processes with the new software.
My most recent adventure besides coming to Las Vegas was traveling to New York in March for the ServiceNow Fundamentals training.
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Alex Chatfield
City of Houston
Sr. Service Delivery Manager
Some experience with HAM
Leading project implementing SNOW Asset Management for City of Houston IT assets
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Name: Giovanna Beatty
Company: TopBuild in Daytona Beach, FL
Role: IT Senior Manager
Need to learn about Asset Management. In the process of rolling this out in our organization.
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Joey Wasko
JUUL Labs
ServiceNow Sys Admin
No experience with the ITAM or HAM.
Want to help JUUL Labs capitalize on the ITSM and ITOM ServiceNow platform.
Doing a 10 week ServiceNow implementation.
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My name is Lisa Bowerman and I work for Aids Healthcare Foundation (AHF). I am the sole developer/ admin / pr/ marketing etc for ServiceNow. I am just now setting up our Asset Management with SCCM and possibly Discovery or other applications. I would like to set up the proper foundation for asset management. We currently do not have a process and setting up the proper foundation will involve an epic battle of work politics. ( I am winning). This is my adventure.
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- Name & Company: Meetu Singhal from Clark County Water Reclamation District (Las Vegas)
- Roles: IT Asset and License Administrator
- Owner of Change Process
- Administrator for CMDB
- Experience with HAM Application: Nil. Organization is planning to implement HAM this year
- Reason for attending the class? : to understand the functionality and to use this training to support project implementation and beyond
- Most Recent Adventure? : Saw a Blue Whale up close near the coast of Newport Beach, CA (last weekend).
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Shannon Marion
IT Manager
Heidelberg Distributing
Working w/ Service now for 5 years
Have become the app owner for Service Now, so looking to gain more knowledge
Flying is always an adventure

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Hello Everyone!
My name is John Goldstein and I'm with Mentor Graphics a Siemens Business.
I'm a member of the IT Service Management team at Mentor and work with CMDB and Asset Management including Software Asset Management. I work as a business systems analyst and spend most of my time developing solutions for my company with the tools we use.
I'm new to the Now platform and have been developing on it for about 3 months.
I came to this class to learn more about using CMDB and Asset Management modules.
I visited downtown Vegas and discovered Fulton Street last night.
John
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Jeff Kotch
City of Long Beach
Role: Admin responsible for PC inventory management and reconciling
Why Attending: Looking to get more training in HAM.
Recent Venture: Moved from Desktop Supprt group to the Admin group
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Name: Chad Howe
Title: IT Systems Manager
Company: T. Marzetti
No experience with HAM
Getting ready to role out HAM next quarter
Hiking in Utah national parks.
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Nancy Addie - Osmose Utilities Services
ServiceNow Administator - Support Analyst
No Experience
We are looking to implement the application.
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Name: Tsubasa Nakajima
Company: Japan business systems
Role: Software engineer
Experience with HAM: None
Reason for attending: To get skill of CMDB
Most recent adventure: Come to Knowledge18!
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Name: Shekar Kaliappan
Company: Mayo Clinic Rochester MN
Role: IT Asset Management Lead IT System Engineer
Experience with HAM: 8 years
Reason for Attending: Look at ServiceNow for SAM/HAM
Most Recent Adventure:Implelenting and supporting SAM and HAM using Maximo ( SMART Cloud control desk)