jarodcarey
ServiceNow Employee
ServiceNow Employee

Welcome to the ServiceNow Knowledge 19 Pre-Conference - HAM Fundamentals Class!

This is a dedicated Community Article for class communication, collaboration, and fun!!

Comments
Connor
Kilo Contributor

Name: Connor Woodruff

Company: KPMG

Role: ServiceNow Implementation Specialist

Experience with HAM: None

Reason for Attending: Get Certified

Most Recent Adventure: Taught English in Vietnam for 6 months

lisashuman
Kilo Explorer

Lisa and Afshin (sharing a laptop today)

Intel Corporation

Software Development Engineers (SN Platform)

No experience wth HAM, SN experience for 7 years.

To learning, getting ready to implement

Lisa - trip to Niagara Falls

Afshin - trip to Las Vegas.

shaundericson
Mega Explorer

Shaun - Cireson

Solutions Architect

Not SN, but Peregrine, Remedy, Altiris, LANDESK

Learn 🙂

T-shrit snowboarding in big bear with my son!

jdub7
Tera Contributor

HI.

Jason Wade

Houston, TX

DISA Global Solutions

End User Support Manager

Service Desk

App Support

 

ServiceNow for 1 year

No SAM experience, need to roll out

Most recent adventure - traveling through the Everglades and Florida Keys.

rickburke
Mega Guru

Rick Burke, ScanSource, Inc., ServiceNow Administrator, Very Little Experience with HAM, to get more experience with HAM.

edwardbarnsley
Kilo Explorer

Ed Barnsley, Equian LLC

ServiceNow developer, architect, admin, SME

Some experience with HAM but not full life cycle. more in depth with discovery.

The main reason for attending this class, was to get a full picture and life cycle of asset management from order, approval, procurement, receiving to deployment and then retire while using discovery along with expense line management and consumer items.

Most recent adventure, chasing a 1 year old while her older sister started Martial arts. 

vineethnair
Tera Contributor

Vineeth Nair

Lead Analyst at Vertex Pharmaceuticals

Manage the support, development and lead implementations on the Service Now Platform along with others in my team.

Looking at getting more information about the Asset Management as we look to implement this and also integrate with some of the other custom applications we have.

Dale Enos
Kilo Explorer

Dale Enos

Partners HealthCare

Manage Desktop Support for Partners and Mass. General Hospital

No experience with HAM Application.

To learn about the application and see how it would relate to my company's processes.

Upcoming adventure to Scooter Car tour of Red Rocks on Friday.

brenttebedo
Kilo Explorer

Brent Tebedo

Supervisor Service Desk/ServiceNow Implementation ITSM

New to the platform, new to HAM

Looking to learn more about hardware asset management 

Frankenmuth Insurance 

Frankenmuth, Michigan 

 

Wilfred Hoefakk
Tera Contributor

Wilfred Hoefakker

Wageningen University & Research

Service Asset & Config. mgr.

No experience with SN HAM

Reason? -> Learn! How to use SN and get most value out of out system

Adventure? We rented a Challenger Hemi and went to Hoover dam yesterday.

JoeLeger
Giga Explorer

Joseph Leger

IT Asset Team Lead

Crown Castle

deployed HAM, want to learn more and improve our instance. 

 

Jay Landry
Tera Explorer

Jay Landry 

Global IT Infrastructure Manager

Laitram L.L.C. 

1 year with Service now, looking to implement Asset, CI, CMDB and Change after the conference.

21 years with Laitram

 

I live close to Troy Landry (swamp people), but not related to Troy

Scott Baker4
Tera Contributor

Hi Everyone, 

My name is Scott Baker and I am a Senior IT Project Manager working at AGCO Corporation, the third largest manufacturer of large farm equipment in the world. I work out of Atlanta, Georgia.  

I specialize as in  IT Infrastructure and ServiceNow is our ITSM platform. 

I am currently leading a project to bring both SAM and HAM into our environment and I am here to better understand HAM and learn any best practices around it.

Most Recent Adventure: Spent an exciting weekend attending a New Warrior Adventure with the ManKind Project.

Ingimar
Tera Guru

Ingimar from Advania, system administrator, no experience with HAM app, interested in CMDB. Most recent adventure... travel to Vegas!!

Johan van den H
Kilo Sage

Name: Johan van den Hoven

Comapny: Wageningen University

Role: IT Service manager

Experience: Little experience with the HAM module

Reason: We are going to use the HAM application

Recent: Started with ServiceNow

Philipp11
Kilo Explorer

Name: Philipp Gerling

Company: Giesecke+Devrient

Role: Responsible for all development on SN

We are already using HAM but i am not sure if we are doing it wright. Want to learn how it should be done

dicko
Mega Contributor

Dicko Shahveklian

AAA - Northern California, Nevada, Utah

ServiceNow Admin 

Service Management Office

Beginner for HAM app

Roadmap goal to move and enable HAM for company

Trip to England and France with family

Billy Perkins
Kilo Explorer

Billy Perkins

Sirius Computer Solutions

ServiceNow Managed Services Program Manager

limited experience with HAM

Reason for attending is that I have an upcoming HAM project

My most recent adventure is that I stay out on the Vegas strip past 10 pm

kevin_cole
Kilo Contributor

Kevin Cole, IT Directory, Service Delivery, The Salvation Army Canada and Bermuda

Reason to attend is to rollout HAM and SAM, another employee is in the SAM course.

Using SNow for the ITSM line of products, Change, Incident, Request.

 

 

Isidro Perez1
Kilo Contributor

Name: Isidro Perez

Company: Dole Packaged Foods

Role: ServiceNow Support Manager

Experience with HAM: It tastes Good with glaze

None

Reason for Attending: Free HAM

Roll out of hardware tracking

Most Recent Adventure: Getting to class

shaundericson
Mega Explorer

Shaun - Cireson

Solutions Architect

Not SN, Peregrine, Remedy, Altiris, LANDESK

Learn 🙂

Tshrit snowboarding in Big Bear with my son!

Evan Tucker
Tera Explorer

Name: Evan Tucker

Company: SWIFT

Role: CMDB Data Owner

Experience with HAM: None 

Reason for attending: Learn everything there is to know about asset management

Most recent adventure: not sure, its been a while

Mike139
Kilo Explorer

Mike Casten | PCAOB

Service Desk Manager

No experience with HAM App yet

Implementing Asset Management module this year

 

AndyLock
Mega Guru

Andy Lock - UK

Newell Brands (30 years service)

Service Management Application Architect

No experience with Service Now HAM

Our company need to realize savings with our diverse assets that cover global 1500 sites (5.2 million CIs - so far)

Latest adventure: I cycled 37 miles through the Mojave desert yesterday. Hot and dry and a whole lotta fun!

windthrope
Kilo Explorer

Je suis Michael.  From Windthrope in NYC.  Have worked with other Asset solutions besides SN for many, many years.  Have worked with SN asset management for a few years in an ad-hoc way and am interested in the official training to fill in gaps in my knowledge.   

Joseph Gyarmati
Kilo Explorer

Name: Joseph Gyarmati

University of Notre Dame

Role and Responsibilities: AV technician/Hardware Asset Manager

Experience: I have 5 months of experience with Asset Management with ServiceNow

Reason for attending: I plan to learn more about HAM from the direct source (Knowledge 2019)

My Most Recent Adventure: Switching to ServiceNow for HAM

Chris Bui
Giga Expert

Hi Everyone!

Chris Bui - Slalom Consulting

Developer

HAM experience in Eureka and Helsinki 

I like HAM

Mary Mc
Kilo Explorer

Mary McKenney

Steelcase Inc

IT Asset Management Americas - Hardware

I've been using Service Now for two years now without a lot training

The time for training is now!

Fostering cats for local rescue....

 

cjpostma
Tera Contributor

Name: Clay Postma,
Employer: University of Utah
Role: ServiceNow Product Manager
Experience with Asset Management: We have a current implementation of ServiceNow Asset Management
Reason for Attending: Broaden my knowledge of the Asset Management system
Most recent adventure: Hiking in the Uintas

 

 

DebK
Kilo Contributor

 

Name: Debbie Kearns

Company: SUNY Empire State College

Role: ITSM manager

Experience with HAM: None

Reason for Attending: Moving our hardware assets from an Access database to Service Now

Most Recent Adventure: Drove to Florida from upstate New York...first road trip with my new husband.  We are still married!

 

anders_legell
Mega Explorer

Anders Legell, Netgain, Sweden

technical architect
Done some minor impementaions of HAM in serviceNow. 2 years on the platform.
would like to learn more about HAM

kylejj
Kilo Contributor

Name: Kaile (Kyle) Johansen

Company: Compass Minerals

Location: Kansas CIty, Kansas

Version: upgrading to London after Knowledge 2019

Using and system admin of SN for 4 years

HAM experience some

Need to track our Hardware

 I'm here for the great free fruit

rubenrico
Mega Explorer

Name: Ruben Rico

Company: Ethos Group

Role: Systems Engineer

Experience: Hardware management

Reason for attending: Enhance my HAM Skills

Most Recent adventure: had our first kid 

David Gilbert
Tera Contributor

David Gilbert - Martin Marietta

System administrator responsible for monitoring and ServiceNow

Experience with HAM: read some of the ServiceNow docs

taking this class because I'm currently working on migrating our hardware asset management team onto ServiceNow.

Most recent adventure: went to Portugal last summer

keithcox
Giga Expert

Keith Cox

 

Capital One Financial 

 

Servicenow Platform/CMDB/HAM owner

 

Little Experience in ServiceNow but some experience in our previous application

 

Understand the module to bring our customer together

 

 

Shahid S
Mega Explorer

Name: Shahid Shahab

Company Name: Motorola Solutions Inc.

Role: IT Software Professional - Asset Management

Experience with HAM Application: None

Reason: I like to learn and implement Hardware asset management in MSI. Need to learn basics and refine the solution from another system and migrate to ServiceNow

 

 

williamloe
Mega Explorer

Bii Loe

Avnet

Solutions Configurer

None

Learm about ham

rolling out Madrid / Converting Order away from Iframe solution. implementing SAM

Jamie Sherry
Tera Contributor

Jamie Sherry - Business Systems Analyst for Wellspan Health Biomedical Engineering 

Current responsibilities: Data integrity & normalization, process review, system administration for the CMMS 

We currently utilize an older CMMS system called TMS. Our system manages medical hardware throughout the life cycle from installation through disposal to document ongoing maintenance of equipment.

We are in the process of transitioning our CMMS to a new ServiceNow based platform. I am here to learn more about ServiceNow and how to improve our hardware management processes with the new software. 

My most recent adventure besides coming to Las Vegas was traveling to New York in March for the ServiceNow Fundamentals training. 

 

AChatfield
Kilo Explorer

Alex Chatfield

City of Houston

Sr. Service Delivery Manager

Some experience with HAM

Leading project implementing SNOW Asset Management for City of Houston IT assets

giovannabeatty
Kilo Explorer

Name: Giovanna Beatty

Company: TopBuild in Daytona Beach, FL

Role: IT Senior Manager

Need to learn about Asset Management.  In the process of rolling this out in our organization.

 

Joey Wasko
Kilo Explorer

Joey Wasko

 

JUUL Labs

 

ServiceNow Sys Admin

 

No experience with the ITAM or HAM. 

 

Want to help JUUL Labs capitalize on the ITSM and ITOM ServiceNow platform.

 

Doing a 10 week ServiceNow implementation. 

lisabowerman
Tera Contributor

My name is Lisa Bowerman and I work for Aids Healthcare Foundation (AHF). I am the sole developer/ admin / pr/ marketing etc  for ServiceNow. I am just now setting up our Asset Management with SCCM and possibly Discovery or other applications. I would like to set up the proper foundation for asset management. We currently do not have a process and setting up the proper foundation will involve an epic battle of work politics. ( I am winning). This is my adventure. 

msinghal
Tera Contributor
  1. Name & Company: Meetu Singhal from Clark County Water Reclamation District (Las Vegas)
  2. Roles: IT Asset and License Administrator
    1. Owner of Change Process
    2. Administrator for CMDB
  3. Experience with HAM Application: Nil. Organization is planning to implement HAM this year
  4. Reason for attending the class? : to understand the functionality and to use this training to support project implementation and beyond
  5. Most Recent Adventure? : Saw a Blue Whale up close near the coast of Newport Beach, CA (last weekend).
Shannon Marion
Mega Explorer

Shannon Marion

IT Manager

Heidelberg Distributing

Working w/ Service now for 5 years

 

Have become the app owner for Service Now, so looking to gain more knowledge

 

Flying is always an adventure

John Goldstein
Tera Contributor

Hello Everyone!

My name is John Goldstein and I'm with Mentor Graphics a Siemens Business.

I'm a member of the IT Service Management team at Mentor and work with CMDB and Asset Management including Software Asset Management. I work as a business systems analyst and spend most of my time developing solutions for my company with the tools we use.

I'm new to the Now platform and have been developing on it for about 3 months.

 

I came to this class to learn more about using CMDB and Asset Management modules.

 

I visited downtown Vegas and discovered Fulton Street last night.

John

JAK2
Kilo Contributor

Jeff Kotch

City of Long Beach

Role: Admin responsible for PC inventory management and reconciling

Why Attending: Looking to get more training in HAM. 

Recent Venture: Moved from Desktop Supprt group to the Admin group

Chad Howe
Kilo Explorer

Name: Chad Howe

Title: IT Systems Manager

Company: T. Marzetti

No experience with HAM

Getting ready to role out HAM next quarter

Hiking in Utah national parks.

osmose
Kilo Explorer

Nancy Addie - Osmose Utilities Services

ServiceNow Administator - Support Analyst

No Experience

We are looking to implement the application.

Tsubasa
Kilo Contributor

Name: Tsubasa Nakajima

Company: Japan business systems

Role: Software engineer

Experience with HAM: None

Reason for attending: To get skill of CMDB

Most recent adventure: Come to Knowledge18!

shekarkal
Kilo Explorer

Name: Shekar Kaliappan

Company: Mayo Clinic Rochester MN

Role: IT Asset Management Lead IT System Engineer

Experience with HAM: 8 years

Reason for Attending: Look at ServiceNow for SAM/HAM

Most Recent Adventure:Implelenting and supporting SAM and HAM using Maximo ( SMART Cloud control desk)

Version history
Last update:
‎04-10-2019 12:29 PM
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