jarodcarey
ServiceNow Employee
ServiceNow Employee

Welcome to the ServiceNow Knowledge 19 Pre-Conference - HAM Fundamentals Class!

This is a dedicated Community Article for class communication, collaboration, and fun!!

Comments
Wes3
Kilo Explorer

Name: Wes Rundbaken

Company:IHG

Role: Process Manager Asset & Configuration Mgt

Experience with HAM and CMDB: 6 years Managing tools and process around HAM and CMDB/Discovery, No experience with ServiceNow HAM specifically.

Reason for Attending: Become more familiar with ServiceNow HAM

Most Recent Adventure: Did cold water immersion in 48 degree water for 1 hr, after becoming cold adapted.

Kristina Noreik
Tera Explorer

It is a very broad question. The answer may vary based on your company's asset management process and strategy. Some organizations may track it as a consumable and some organizations may choose to track it as a hardware asset.

shaundericson
Mega Explorer

After you create a PO w/ Line Items is there a way to "Print" the PO to supply to the vendor to actually "Order" what the PO says?

robertnel
ServiceNow Employee
ServiceNow Employee

HI stands for "Hosted ITIL"

Kristina Noreik
Tera Explorer

You can simply print the PO record or safe as PDF. To access the printable version navigate to the PO record you wish to print -> Settings (gear icon top right) -> Printer friendly version (General section - on the bottom)

Anudeep2
Tera Explorer

I had used the REST API for Dell and Lenovo. The limitation was 100-250 records per response.  

Need to request respective companies for accessing their API's. 

 

Not sure if HP has something similar. 

Jen Ramdath
Mega Explorer

Can you set stockroom thresholds on consumables??

Jen Ramdath
Mega Explorer

When looking at reports in a list view - is it possible to change how many records show on the page?  I had a case recently where I had to change one field on all assets in a report and i was highlighting the fields in by holding shift and then double clicking and changing the value..but there was 290 records - i had to keep clicking next and changing the next page, etc.  I am wondering if there was an easier way.

Kristina Noreik
Tera Explorer

Yes, you can.

Jamie Sherry
Tera Contributor

Click the hamburger menu, select show from the drop down and it should give you options thus. 

Kristina Noreik
Tera Explorer

I assume you referring to the list of records. If so, you can change the number of records that display on the page by clicking List Control icon (aka hamburger - top left) -> Show -> your choice

If you are an admin in the system you can update the filed on your list by clicking Column options (hamburger icon next to field name) and select Update All or Update Selected (depending on your needs) and change the value of the field that you wish to update.

ABouland
Kilo Guru

So, from our lab example re: Stockroom rules, the scheduled job assigns a task to the stockroom manager.   It would appear then that stockroom manager is a fulfiller but simply being listed as a stockroom manager grants no roles.  Would you normally recommend that stockroom managers are users with a group membership or role assigned to them?

Concerned with Tasks assigned to end users who have no ability to see/locate them in the platform.  Also concerned with maintaining those positions (stockroom manager in this case) as employees come and go from a company.

Jen Ramdath
Mega Explorer

THank you!

Jen Ramdath
Mega Explorer

Awesome!! Thank you.

Kristina Noreik
Tera Explorer

The best practice is to create a Group (for example - Inventory Managers) and add the role to your new group. All members of that group will inherit the role.

My Groups Work and My Work modules are visible to all fulfillers and a place where they should work their tickets. In addition, you may want to consider a dashboard that can be created for easy inventory management from one view.

ABouland
Kilo Guru

Thanks!  Agreed re: My Work/My Groups Work - had simply run through a repeat of the lab exercise but made a user who had no roles/groups a Stockroom manager and created a task for them via same example from the lab.  Impersonating that user did not show that they had the means to locate the task assigned to them (My Work wasn't visible).  

Kristina Noreik
Tera Explorer

In your example, the user that you nominated as Stockroom Manager is an end user and not a fulfiller. For this user to become a fulfilled - an applicable role must be granted. 

Jen Ramdath
Mega Explorer

Can the results of a data certification be automatically emailed to a specific person or group?  Thinking that if we have these setup automatically - when complete the results could be emailed to a manager?

Kristina Noreik
Tera Explorer

Yes, notifications can be set up to inform someone of failed results. Also, if automation is needed, tasks for remediation can be initiated. You may want to review the Overview dashboard but navigating to Data Certification -> Overview, on the very bottom it has a list of failed tasks.

ABouland
Kilo Guru

How would you initiate remediation task - create a workflow for Certification Element table with condition State field = failed?

Kristina Noreik
Tera Explorer

That's correct. There is no remediation process OOB, but you can create a workflow to do that for you. 

chrishansen
ServiceNow Employee
ServiceNow Employee
  1. Enter "cmdb_ci_computer.list" in the Filter Navigator
  2. Filter: "Asset" > "is empty"

Voila!

Kristina Noreik
Tera Explorer

Model categories and asset tracking strategy on the model dictate if the asset or/and CI shall be created. An example would be printers. Your organization may have desk printers that cost $50 and do not care about repairing them or even tracking them outside the cost management, in this example that printer model would be consumable and would not have a CI. A database would be an example of a CI that would not have an asset record.

Kristina Noreik
Tera Explorer

I am not sure if this would be a good practice as you could not track the asset back to a user. However, there is a field called Support group that may be useful for group assignment.

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Last update:
‎04-10-2019 12:29 PM
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