I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Bux · ‎05-07-2020

I am trying to complete the CMDB Fundamentals On Demand course. The last task on the CMDB Simulator is to:

Create, configure, and publish a workflow using the following information:

*workflow name is "Remediate Orphan WF"

*workflow can be executed from an orphan task

*workflow, when executed, writes to the short description field of the orphan task the following: Workflow launched for task number [actual task number of orphan rule].

I have created a workflow and named it "Remediate Orphan WF". I have 2 boxes on the canvas, Begin and End. I do not understand which boxes I need to add to the canvas or how this workflow will even begin. Do I need to create some kind of scripts? The video lesson on the CMDB Fundamental On Demand was over my head. It started off with the canvas already created and was for remediating Stale CIs. I've tried reading the How to create Workflows and I keep going down rabbit holes. It says drag the activity to the canvas. I don't see any activity that will Execute from a task or write some task number into the Short Description field on the Orphan page. I'm not a Dev/Ops guy, I'm a project manager who is taking this on demand class while I've been off work. I would really like to finish this last task and be done with this.

My email address is rbuxmann@cox.net. I would really appreciate if someone can talk me through this please.

Regards.

Rob Buxmann

glenn_pinto · ‎05-13-2020

For the script you don't need to refer to orphan_ci_remediation as current translates to the current table from the record making the initial call to the wf. In the demo, we had to dot walk to the CI record's ip address from the incident table and thus we had a slightly different syntax. The following should suffice.

workflow.scratchpad.number = current.number;

We provided AUS01-EXCH as a sample record that you can test with which should be there, but if you can't locate it, run the test from any other orphan task record and you should get the same result.

View the demo video when it explains the set values activity on the proper syntax to write literal text plus the specific orphan number back to the orphan task record.

Hope this helps.

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glenn_pinto · ‎05-08-2020

Did you review the Maintain the Health of the CMDB course where a demo of a sample workflow was shown? It should provide some guidance. https://nowlearning.service-now.com/lxp?id=overview&sys_id=f2cc0919db3d8c503e3aaca2ca96196f&type=course

Dave65 · ‎12-24-2020

Hi Glenn
The link you provided takes you to the section on CMDB Query Builder which has no mention of building a workflow.

glenn_pinto · ‎12-24-2020

Hi Dave: Review the lesson on Remediation Capabilities which goes through a more complex workflow but provides insight to the overall process.

Bux · ‎05-08-2020

Thanks for the reply. I have reviewed that module several times. The demo shows a workflow for Stale CIs. The canvas is already populated with boxes that say Run Script and Timers and all kinds of stuff. I have muddled through this course and simulator by re-watching each of the modules. After completing the simulator exercises, I would click validate. If I got it wrong, the Recommendation would kind of help me. This last exercise it’s not helping me. I believe I need to create a workflow that grabs the Orphan ID number (from the Orphan list) and put it in the Short Description field on some table. If this is correct, I don’t know which blocks to put on the canvas to do this function. If I need to create a script to do this, then I will need to talk to someone to walk me through this.

Regards.

Rob