I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Bux · ‎05-07-2020

I am trying to complete the CMDB Fundamentals On Demand course. The last task on the CMDB Simulator is to:

Create, configure, and publish a workflow using the following information:

*workflow name is "Remediate Orphan WF"

*workflow can be executed from an orphan task

*workflow, when executed, writes to the short description field of the orphan task the following: Workflow launched for task number [actual task number of orphan rule].

I have created a workflow and named it "Remediate Orphan WF". I have 2 boxes on the canvas, Begin and End. I do not understand which boxes I need to add to the canvas or how this workflow will even begin. Do I need to create some kind of scripts? The video lesson on the CMDB Fundamental On Demand was over my head. It started off with the canvas already created and was for remediating Stale CIs. I've tried reading the How to create Workflows and I keep going down rabbit holes. It says drag the activity to the canvas. I don't see any activity that will Execute from a task or write some task number into the Short Description field on the Orphan page. I'm not a Dev/Ops guy, I'm a project manager who is taking this on demand class while I've been off work. I would really like to finish this last task and be done with this.

My email address is rbuxmann@cox.net. I would really appreciate if someone can talk me through this please.

Regards.

Rob Buxmann

glenn_pinto · ‎05-13-2020

For the script you don't need to refer to orphan_ci_remediation as current translates to the current table from the record making the initial call to the wf. In the demo, we had to dot walk to the CI record's ip address from the incident table and thus we had a slightly different syntax. The following should suffice.

workflow.scratchpad.number = current.number;

We provided AUS01-EXCH as a sample record that you can test with which should be there, but if you can't locate it, run the test from any other orphan task record and you should get the same result.

View the demo video when it explains the set values activity on the proper syntax to write literal text plus the specific orphan number back to the orphan task record.

Hope this helps.

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IndianaJones · ‎03-25-2021

Took me forever to figure out step 3. You have to select "Orphan" from the metric dropdown and then slide the Create Task as "on".

ShawnM1 · ‎04-12-2021

This was the missing bit of detail not covered in the demo and is somewhat hidden configuration. Thanks IndianaJones!

glenn_pinto · ‎04-12-2021

This is the big picture graphic that is part of the Remediate Capabilities lesson in the Maintain the Health of the CMDB course. In Step 1, it has information on how to enable the task creation.

IndianaJones · ‎03-25-2021

If you are on the last step and cant find the remediation button, make sure you are clicking on the orphan task and not the CI.

Sloan D_ · ‎03-29-2021

I am in the same state that Laurel reported 3 months ago and I am baffled! My results appear to be correct but my progress is only 96%! And, I only have 3 days left on my simulator!!!

Yet, I keep getting validation errors and the following recommendations:

Recommendations: Under Health Preference > Health Metrics, did you create Orphan tasks? Did you execute the scheduled...

I checked and rechecked everything. I cannot find or figure out the problem. Does anyone have any suggestions?