I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Bux · ‎05-07-2020

I am trying to complete the CMDB Fundamentals On Demand course. The last task on the CMDB Simulator is to:

Create, configure, and publish a workflow using the following information:

*workflow name is "Remediate Orphan WF"

*workflow can be executed from an orphan task

*workflow, when executed, writes to the short description field of the orphan task the following: Workflow launched for task number [actual task number of orphan rule].

I have created a workflow and named it "Remediate Orphan WF". I have 2 boxes on the canvas, Begin and End. I do not understand which boxes I need to add to the canvas or how this workflow will even begin. Do I need to create some kind of scripts? The video lesson on the CMDB Fundamental On Demand was over my head. It started off with the canvas already created and was for remediating Stale CIs. I've tried reading the How to create Workflows and I keep going down rabbit holes. It says drag the activity to the canvas. I don't see any activity that will Execute from a task or write some task number into the Short Description field on the Orphan page. I'm not a Dev/Ops guy, I'm a project manager who is taking this on demand class while I've been off work. I would really like to finish this last task and be done with this.

My email address is rbuxmann@cox.net. I would really appreciate if someone can talk me through this please.

Regards.

Rob Buxmann

glenn_pinto · ‎05-13-2020

For the script you don't need to refer to orphan_ci_remediation as current translates to the current table from the record making the initial call to the wf. In the demo, we had to dot walk to the CI record's ip address from the incident table and thus we had a slightly different syntax. The following should suffice.

workflow.scratchpad.number = current.number;

We provided AUS01-EXCH as a sample record that you can test with which should be there, but if you can't locate it, run the test from any other orphan task record and you should get the same result.

View the demo video when it explains the set values activity on the proper syntax to write literal text plus the specific orphan number back to the orphan task record.

Hope this helps.

View solution in original post

Manuel Stimac · ‎08-19-2022

Here is what I tried

Created a workflow

- Name: Remediate Orphan WF
- Table: Orphan CI Remediation [orphan_ci_remediation]

Added 2 Core actions:

- Run Script
- Set Values

Connect the actions

Begin
Run Script
Set Values
End

Action: Run Script

workflow.scratchpad.currentnumber = current.number;

Action: Set Values

Short description

Workflow launched for task number ${workflow.scratchpad.currentnumber}

Finish your workflow

Do not forget to Publish your workflow!

After the workflow is finished Create a CMDB Remediation Rule.

Create a CMDB Remediation Rule

- Name: Remediate Orphans
- Task type: Orphan CI Remediation
- Execution: Manual
- Workflow: [Your workflow name] "Remediate Orphan WF"

Set Health Preferences

In the category "Health Metrics" select "Orphan" Metric and activate "Create Task"

Last steps

Follow the steps 4 & 5 in the learning course and your task will be updated as following:

Happy learning!

If my answer helped you, please mark it as Helpful/Solution.
Thanks & many Regards - Manuel

Ashish Kumar12 · ‎09-02-2022

Its really helpful. Thanks a ton ! !

Brian Chernicky · ‎07-20-2023

Thank you very much. I was stuck on the script portion for writing to scratchpad.

Thank you,

Brian Chernicky

MimiZ · ‎08-22-2023

Thank you so much, I was stuck and your tips helped a lot.

Umang Mehta · ‎01-13-2024

how to solve this?
can u explain with a screenshot by adding it here
what steps need to be performed?