I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Bux · ‎05-07-2020

I am trying to complete the CMDB Fundamentals On Demand course. The last task on the CMDB Simulator is to:

Create, configure, and publish a workflow using the following information:

*workflow name is "Remediate Orphan WF"

*workflow can be executed from an orphan task

*workflow, when executed, writes to the short description field of the orphan task the following: Workflow launched for task number [actual task number of orphan rule].

I have created a workflow and named it "Remediate Orphan WF". I have 2 boxes on the canvas, Begin and End. I do not understand which boxes I need to add to the canvas or how this workflow will even begin. Do I need to create some kind of scripts? The video lesson on the CMDB Fundamental On Demand was over my head. It started off with the canvas already created and was for remediating Stale CIs. I've tried reading the How to create Workflows and I keep going down rabbit holes. It says drag the activity to the canvas. I don't see any activity that will Execute from a task or write some task number into the Short Description field on the Orphan page. I'm not a Dev/Ops guy, I'm a project manager who is taking this on demand class while I've been off work. I would really like to finish this last task and be done with this.

My email address is rbuxmann@cox.net. I would really appreciate if someone can talk me through this please.

Regards.

Rob Buxmann

glenn_pinto · ‎05-13-2020

For the script you don't need to refer to orphan_ci_remediation as current translates to the current table from the record making the initial call to the wf. In the demo, we had to dot walk to the CI record's ip address from the incident table and thus we had a slightly different syntax. The following should suffice.

workflow.scratchpad.number = current.number;

We provided AUS01-EXCH as a sample record that you can test with which should be there, but if you can't locate it, run the test from any other orphan task record and you should get the same result.

View the demo video when it explains the set values activity on the proper syntax to write literal text plus the specific orphan number back to the orphan task record.

Hope this helps.

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Samhitha · ‎06-03-2020

Hi Zalina,

You can configure tasks to orphan ci's by clicking the orphan ci's bar graph in the cmdb view, it redirects to cmdb health results list with orphan ci's and task columns.

Create a record in orphan_ci_remediation table by selecting any orphan ci , the tasks you added earlier will represent here in the task section. Use the remediate button to remediate the ci ,then the short description will be updated.

Zalina1 · ‎06-04-2020

Thank you.
However that is exactly my question.
I do have 7 Orphans in the bar graph, but when I click on the bar - the "Task" column is blank.
How do I generate these tasks which start with ORPH?

Samhitha · ‎06-04-2020

Check the Remediation in Action Visual flow diagram in the Remediation capabilities module to enable the tasks

Zalina1 · ‎06-04-2020

I don't understand your reply. I don't have any Remediation Capabilities module. The only thing related to remediation I have is CMDB Remediations where I can create a remediation rule (which I have already done).
Could you guide me step-by-step how to generate ORPH tasks?

Samhitha · ‎06-04-2020

Remediation capabilities module in the CMDB Course manual not in the lab instance. There is one Remediation in action visual flow diagram shows how to enable tasks for ci's