I am unable to reschedule my CSA

[Gomatesh]

I am unable to reschedule my CSA. My exam was scheduled for June 4th. I did not pass and have been trying to reschedule since then.

[Gomatesh]

We get 3 attempts in total for free of charge. If the 1st attempt is failed/missed, we can reschedule the exam after a 3-day waiting period. Is my understanding correct?

[Dr Atul G- LNG]

No, every retake is chargeable at $150. Nothing is free. @Gomatesh 

[Tanushree Maiti]

Hi @Gomatesh 

Immediately

Raise a case to Now Learning support  mentioning your issue with screen shot within ServiceNow University.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Follow up with them .

Refer: KB0013272 Retaking a high-stakes (mainline) certification exam 

You can retake a high-stakes certification exam after a failed attempt by completing the registration process through ServiceNow University in Pearson VUE.

IMPORTANT:

There is a 3-day waiting period between the first and second attempt, 30 days between the second and third. All subsequent attempts require a 6-month waiting period. Partner discounts are applied at the time of payment.

Instructions

To retake your high-stakes certification exam:

1. Login to ServiceNow University.
2. Navigate to My University in the navigation header, select My Exams, then go to the My Current Exams widget where you can view the relevant exam to retake.
3. Select View on the relevant exam card. The exam overview page opens.
   
4. Select Register now and complete the registration process.
   NOTE: The retake fee is $150 for the CSA, CAD, and CPOA exams, and $225 for all CIS exams.
   
   After completing the payment process, a confirmation message will display, indicating that your registration is complete. 
   
5. The Schedule Now option becomes available on the exam Overview page. For more information on scheduling your exam, refer to Scheduling your exam  in ServiceNow University via Pearson Vue. 
   
   IMPORTANT: After registering, you must schedule and complete your exam within 90 days, or you will need to re-register for the exam. 

[Dr Atul G- LNG]

Hi @Tanushree Maiti 

Raising a case will not be helpful in this situation. Based on the screenshot, the exam completion window has already passed. Since the deadline was missed, @Gomatesh  will need to pay for the next exam attempt to regain the certification.

[Aditya_hublikar]

Hello @Gomatesh ,

This is retake criteria for servicenow exam .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya