I earned all the ServiceNow CIS certifications!

[Klaus W Kuhl Br]

I've been a ServiceNow generalist for many years. In 2026, I decided it was time to renew my certifications, earn back the ones I'd lost along the way, and finally tackle the ones I was missing.

I also wanted to specialize. But every time I thought about which area to focus on, I found it hard to pick just one.

So I had the “brilliant” idea: why not get them all?

It sounded a lot easier before I started...

After a lot of studying and more late nights than I'd like to admit, I can finally say I hold all the ServiceNow CIS certifications!

As far as I've been able to verify, including conversations with the ServiceNow Enablement team, I'm the first person in Latin America to reach this milestone, and one of only a few worldwide. That's still a little hard to believe.

I wanted to share a few things about how I approached it, in case they help someone working toward their next certification.

Collecting study material

I spent a lot of time finding practice questions, flashcards, and other study resources. Having different ways to review a topic helped me keep going when reading the same material again wasn't doing much for me.

One piece of advice I'd add here: be careful with unofficial material. An answer can be outdated or simply wrong. Being able to explain why an answer makes sense is much more useful than remembering which option to select.

Studying related topics together

This was a big part of my strategy. Some certifications have quite a bit in common, so I tried to study related subjects close together.

ITOM and ITAM are a good example. You approach them with different goals, but you keep coming across related concepts around the CMDB, discovery, assets, and configuration items. Revisiting those subjects from different perspectives helped things stick.

The important part is paying attention to the differences, too. Recognizing a familiar term doesn't always mean the question is asking the same thing.

Repetition

Nothing particularly exciting here. I went back to the same topics again and again.

Having experience on the platform helped, but there were still areas I needed to spend much more time on. Working with something every day and being ready for an exam covering its full scope are two different things.

Taking exams in the morning

Whenever I could, I scheduled my exams for the morning, with a fresh head.

That's a personal preference, but it made a difference for me. After a full day of work, I don't have the same patience to read a question carefully, especially when a small detail can change the answer.

If I were to add one more tip, it would be to give yourself time to understand the questions you get wrong. It's tempting to move on once you see the correct answer, but that's exactly where you can find something you haven't fully understood yet.

I'm really proud of this achievement, and grateful to everyone who supported me through it. There was a lot of patience and encouragement behind the scenes.

For now, I'm happy to celebrate. And maybe catch up on some sleep.

If you're preparing for a CIS and have questions about the study process, feel free to ask. I'm happy to share more about my experience!

[tiagomacul]

Muito bom!

Guia para Certificações

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