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I want to clear the ServiceNow CSA exam

ANKIT BHARDWAJ
Tera Contributor

I want to clear the ServiceNow CSA exam

I did try one attempt and got failed and I have cleared the ServiceNow fundamental course and took some help from the Udemy , however, the questions in the exam where very different from what I have pratciced

I am planning for re-attempt but would like to know the best practices or advise to clear the exam.

Thank you

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ANKIT BHARDWAJ 

Sorry to hear about your case. It looks like you spent more time on dumps where the answers were incorrect, which caused the exam attempt to fail. Don’t worry—this happens. If you follow the tips, it will help next time.

 

Tips for the CSA Exam (Certified System Administrator)

CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

  • Study the training material thoroughly – Go through it line by line, word by word, at least 2–3 times.

  • Practice the labs multiple times – Do each lab 3–4 times. Don’t just complete them; carefully read and understand the instructions as well.

  • Follow the official eBook – Review it thoroughly at least 2–3 times to reinforce your understanding.

  • Consider supplementary courses – Some candidates have found Udemy courses helpful for additional practice and clarity.

  • Watch my experience video – I’ve shared my own preparation journey and tips here:
    https://youtu.be/60KXCXXHW7M

 

Good luck on your CSA journey!

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Created this video on basis of my personal experience in both exams. Please follow ServiceNow training and policies for better understanding. These videos are only for knowledge purposes & basic on my experience & Knowledge. LinkedIn:https://www.linkedin.com/in/atulgroverservicenowconsultant ...

Ankur Bawiskar
Tera Patron
Tera Patron

@ANKIT BHARDWAJ 

Now learning course and some hands-on development and scripting experience should help you clear in next attempt

Good luck.

Don't rely on any dumps, udemy etc

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader