I Wish I'd Had Known This Earlier: ServiceNow Project Roles and Responsibilities

[Allen Andreas]

I Wish I'd Had Known This Earlier: ServiceNow Project Roles and Responsibilities

A few weeks ago, I shared a video about a mistake I made when I first started working with ServiceNow, and it really resonated with many of you! Building on that, I want to talk about something else I didn’t know when I first started—this time, it's more about “professional insight” than technical know-how, and it's just as crucial in the long run.

When I began, I had no idea what an Engagement Manager was, how they differed from a Project Manager, what a Change Lead did, or that there were different types of Architects (like Solution or Technical). While you don’t need to know every detail of these roles, having a high-level understanding of what they do and how they contribute to the team is invaluable.

Join me over the next 4 weeks as I release a 4-part video series exploring various project roles you might encounter during your ServiceNow career:

• Part 1: Leadership – Now available!!
• Part 2: Cross-Functional – Now available!!
• Part 3: Technical – Now available!!
• Part 4: Support – Now available!!

Each video will break down key roles, providing descriptions, salary estimates, responsibilities (including document management), who they interact with, and relevant certifications.

When you first started, did you know about these types of project roles? Let us know by commenting below and consider sharing this with others!

Be sure to follow me on LinkedIn and consider subscribing to my ServiceNow focused YouTube channel: Allenovation!

[Allen Andreas]

Part 2 posted above. Thanks! 💚

Don't forget to subscribe and enable notifications so you get alerted to all new videos the moment they're available!

Part 3: Technical – will become available September 18th

Part 4: Support – will become available September 25th

[Allen Andreas]

Part 3 posted above! 

Part 4 will become available September 25th!

Missed Parts 1 and 2? Check them out above and consider subscribing to my ServiceNow focused YouTube channel: Allenovation for more great content like this!

[Allen Andreas]

Over the past few weeks, we’ve covered a lot of ground! From Leadership roles like the Account Manager and Project Manager, to Cross-Functional roles that bridge gaps, and the Technical team members who make everything work behind the scenes.

Now, we’re wrapping up this 4-part series by diving into the Support Roles that help ensure success! These roles are commonly the unsung heroes and in my opinion, they’re essential to keeping things running smoothly!

If you’ve been following along, thank you! My goal with this series was to give you a deeper understanding of all the moving parts in a ServiceNow project and, more importantly, to share insights I wish I’d had when I first started.

Whether you’re new to ServiceNow or looking to advance your career, understanding these roles, even from a high level, can make all the difference!

If you like ServiceNow content like what I've posted here, then consider following me on LinkedIn and subscribing to my ServiceNow focused YouTube channel: Allenovation!