is there any impact in my scheduled exam if i change my company email id with personal email id?

[RavishekharS]

Hello,

is there any impact in my scheduled exam if i change my company email id with personal email id?

Thanks

[Dr Atul G- LNG]

Hi @RavishekharS 

I would advise avoiding this, because you may not be able to access Now Learning with the old ID. If multi-factor authentication or one-time password access is tied to the old email, it could cause issues.

It is better to double-check and ensure your current email ID is active and updated before proceeding with the exam. Do not take the risk of booking the exam using an old ID that may expire or become inaccessible later.

[Tanushree Maiti]

Hi @RavishekharS 

There is no impact at all.

All your certificate will be showing in your personal ID.

My two colleagues did the same , one did this month. No issue reported.

First merge the account with your personal email id, Then schedule the exam.

Log in to your new Now Learning account in  Servicenow University link: https://learning.servicenow.com/now/lxp/home

1. KB article : Merging my email (accounts),transfer certifications, badges to new email  is available for the guidance ,

2. If you log a case with Now learning support and they will also share you same KB to do it on your own.

[Dr Atul G- LNG]

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/account-...

[Tanushree Maiti]

Hi @RavishekharS 

I think there could be an impact.

Changing your email address now may not be reflected in your exam registration details immediately. As a result, you might not receive your certificate on time.

It's better to raise a support case with Now Learning Support through ServiceNow University and get confirmation from them about any potential impact.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Good luck!