Issue related to CIS-HR certification exam

[AshutoshT637818]

I had my Certified Implementation Specialist – Human Resources – English (ENU) exam on 13th Feb 2026.

I was unable to take my exam due to technical issues with the examination platform, Pearson VUE, despite checking in on time, completing all verification steps, and waiting through the entire queue. . As the application launched my whole screen went white not able to see anything on the screen so I contacted Pearson VUE chat support for assistance. The application was relaunched twice by an assistance support agent; however, the issue remained unresolved. I was subsequently advised to close the session and relaunch the exam through my ServiceNow University account. Unfortunately, after logging in, I did not find any option to relaunch or rescheduling the examination as you can see in the attached screenshot. Infect I'm not getting any option for Certified Implementation Specialist - Human Resources - English (ENU) exam on my ServiceNow University account.

I had a discussion with Pearson VUE Support on the phone, and they raised a case for this issue. And told me to contact ServiceNow for authorization for this exam.

I have also created the case on ServiceNow University for this issue on the same day and add the details of Pearson VUE case on it but have not received any response from ServiceNow yet. Case detail link - https://learning.servicenow.com/lxp?id=ticket&table=sn_customerservice_case&sys_id=ed4530259307b6d8f...

It has now been six days, a significant portion of my valuable time was lost and I haven’t received any response/mail from ServiceNow regarding this issue.

Can anyone guide me on what I should do as I am not seeing any option to reschedule the exam in my ServiceNow University Account?

[Dr Atul G- LNG]

Hi @AshutoshT637818 

Unfortunately we can't help much here, as you already logged a case with now learning team. Wht I can suggest ask regular follow up on case so that it might be on top of queue at support team side. There is email id nowlearning@servicenow.com

Drop email to team

[Dr Atul G- LNG]

Key Contacts for the Training & Certification Organization - ServiceNow University

https://learning.servicenow.com/lxp/en/get-started-with-servicenow-university-resources/key-contacts...

[Tanushree Maiti]

Hi @AshutoshT637818 ,

You have already a case on ServiceNow University . Follow up regularly with the support on your concerns.

They are the ONLY person who can help you here.