ITSM Implementation - August 29-31, 2018 (Oswald Santos)

[User192788]

Good day and welcome to the SNow ITSM Implementation class from August 29 to 31, 2018.

Please take a few moments to introduce yourself.

We would love to know

-Which company are you from.

-Your location.

-Your role.

-Your length of experience with the ServiceNow platform

-Why are you attending the course

-What would you like to most take away from the course, and

-Your hobbies outside of work

Thanks,

Oswald.

[Sakshi9]

Hello Oswald!!

Good Morning. My name is Sakshi and I am a consultant with over 4 years of experience in SNOW and is based out of RXP Services Australia . I enjoy reading.

[geetsharma]

Hi Oswald, 

I am ServiceNow consultant from InfoBeans.

I am from India.

I have about 1.5 years of experience in ServiceNow.

I am looking forward to ServiceNow Implementation Training to know ServiceNow in deep.

Outside ServiceNow I am fond of Travelling and Gyming.

Thank You

Geet  

[maisakamoto]

Hello everyone,

I am from ServiceNow and have been here less than a year.

I am based in Tokyo, Japan. I enjoy taking a walk around and cycling with my daughter.

[User192788]

CMDB Health: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_CMDBHealth.html

[User192788]

CMDB Health Dashboard: https://www.youtube.com/watch?v=CvMRT3NExIo

[User192788]

CMDB Design Guidance (whitepaper): https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/wp-cmdb-design-guidance.pdf

[User192788]

Exam Blueprint (ITSM): https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-itsm-blueprint.pdf

[User192788]

Whole Documentation on Survey Administration: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/survey-administration/concept/c_SurveyManagement.html

[User192788]

Technical Best Practices: https://developer.servicenow.com/app.do#!/catlist/technical_best_practices?v=kingston

ITSM Best Practice Guides: https://community.servicenow.com/community?id=community_question&sys_id=6cde4f61dbdcdbc01dcaf3231f961910