ITSM Implementation - August 8-10, 2018 (Oswald Santos)

[User192788]

Good morning and welcome to ServiceNow ITSM Implementation class! This is intended only to students of the ITSM-I class from August 8 to 10.

Please take a few moments to introduce yourself.

We would love to know

-Which company are you from.

-Your role.

-Your length of experience with the ServiceNow platform

-Why are you attending the course

-What would you like to most take away from the course, and

-Your hobbies outside of work

Thanks,

Oswald.

[Pankaj Pawar]

Company - ServiceNow 

Role - Application Developer 

Experience - 4 yrs SNOW

Expand Knowledge in Implementation Area

ITSM Certification guides

Hobbies - Photography

[Pankaj Pawar]

Company - ServiceNow 

Role - Application Developer 

Experience - 4 yrs SNOW

Expand Knowledge in Implementation Area

ITSM Certification guides

Hobbies - Photography

[girishpatil]

Hello All

I am Girish . I have around 15 years of IT Exp. I am  Admin certified . and preparing for ITSM certification

[monicabhati]

Hello,

I have 8 years of IT experience including 2.5 years of developer experience in SNOW.

I am Sys admin certified. Looking forward to take ITSM certification.

Hobbies: Travelling

[User721166]

Hi,

I am Ajaykumar. I have 03 years of  development experience, preparing for ITSM certification, want to explore ServiceNow as much as possible.

[User192788]

List of All CI Classes/CI Types

[User192788]

Data Import Techniques - https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/import-sets/concept/c_ImportDataUsingImportSets.html

[User192788]

Helpful Info on URL Navigation (in case you need to setup a new Change type thru your interceptor): https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/use/navigation/reference/r_NavigatingByURLExamples.html

[User192788]

Ultimate CMDB Guide for ServiceNow - https://community.servicenow.com/community?id=community_question&sys_id=cff347e5dbd8dbc01dcaf3231f9619f7

[User192788]

ServiceNow White Paper on Improving Quality of CMDB Data: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/wp-cmdb-improving-configuration-item-data-quality.pdf

[User192788]

ServiceNow CMDB Design Guide: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/wp-cmdb-design-guidance.pdf