Name: John Reynolds Company: Amazon Robotics Role: IT Apps Engineer / ServiceNow SME Experience: 4 Years working with ServiceNow. Certified Administrator and Developer Expectation: Looking to roll out ITBM / PPM to our internal IT Department for more visible project management throughout teams Favorite Movie: Pulp Fiction
Looking to gain insight regarding purpose and intent of the suite, especially how the modules were intended to work together as well as intended process flows within and among them. (Primary interest is SDLC itself as well as inter-workings with other modules within PPM)
Fav Movie: Almost anything by Mel Brooks (Young Frankenstein, History of the World Part 1, Spaceballs, etc)
Name: Simon Christensen Company: BusinessNow Role: ServiceNow developer Experience: +6 years (System admin and Implementation specialist certified) Expectation: To get more "in-depth" knolwedge about PPM and how it works (also in relation agaist other processes in ServiceNow) Favorite Movie: Boondock saints amongst a couple of others
Name: Jennifer Holmes Company: Amgen Role: IS Manager Experience: 2 years working with ServiceNow as a Project Manager. Expectation: Learning more about the full functionality of the PPM platform. Favorite Movie: Rear Window
Name: Lisa Braun Company: BCBSND Role: Portfolio Analyst Experience: Portfolio Analyst for 4 years, 20 years in HealthCare Expectation: We are currently kicking off out implementation project for PPM. I am at the ground floor, looking through the glass, and hoping that I can glean information that I can take back to make our implementation quick and painless. Favorite Movie: Way to many to list!
hi, i am Erik, i am working as management consultant in Denmark, at BusinessNow, i have 2 years of experience with ServiceNow and 30 years of experience in IT 🙂 i am also a ITIL trainer. favorite movie, Amali - a strange French movie.
Name: Liz Long Company: Intel Role: Engineering Manager Experience: 1 year working as a Service Now application developer Expectation: Implement PPM in department
Name: Crystal Vincent Company: Honda Manufacturing of Alabama Role: IT PMO Program Manager Experience: 2 Years working with ServiceNow. Started on Fuji. Worked as a ServiceNow PM implementing several SN applications including PPM and some other custom apps. Now serving as the PMO Manager. Expectation: Looking to expand my knowledge of the PPM tool as we will be using it as our primary tool for our Honda IT Projects. Favorite Movie: Lion King
Name: April Brewer Company: Las Vegas Sands Corp Role: Sr. Global Project Manager of Corporate IT Experience: First Time Expectation: I'm in charge of the global PPM implementation initiative, hope to gain foundational knowledge Favorite Movie: Apocalypse Now
Name: Ben Garrard Company: PayPal DCS Role: Data Center Engineering Experience: 2 Yrs Expectation: Identify capabilities to migrated current project management into ServiceNow Favorite Movie: Too many
Name: Wendy Maka Company: Grainger Role: IT Process and Planning Experience: 6 months working with ServiceNow Expectation: Looking to tap into the full power of PPM and learn more about how it all fits together.
Name: Pradeep Paspulate Company: Amgen Role: IS Sr. Manager Experience: 3 years working with ServiceNow as a Project Manager/Business Owner for PPM. Expectation: Learning more about the full functionality of the PPM platform. Favorite Movie: Star Wars
Name: Karl Hardiman-Douglas Company: BAE Systems Applied Intelligence Role: ServiceNow Development Manager Experience: Pre Aspen user, roughly 7 years Expectation: Looking to roll out PPM to manage 9k users, across 27 countries covering roughly 30 job roles
Name: Troy Divis Company: Health and Hospital Corporation of Marion County Role: Programmer Experience: 10+ Years working with ServiceNow Expectation: We customized PPM early on and looking to see how we can go back out of box and look at current functionalities that we might be missing out on
Experience: 13 Years Working in PMO / PPM; 1 Year in ServiceNow PPM strategy
Expectation: Our client at Securities and Exchange Commission is starting to implement SN PPM. I'm looking to understand implementation lessons learned and deeper dive into PPM functionality
I assumed ownership for ServiceNow leadership in 1/1/2018. Also assumed process ownership for PPM within IT at company. Small team. 1 system admin supporting IT mgrs. who own using ServiceNow for their process areas of Help Desk, CMDB, etc. With consultant PPM was implemented last year but has some bugs and didn't have good understanding of OOB and/or intended use of functionality. Need a reset for PPM and ITSM. First training for myself and 1st for our system admin.
Enterprise Lead for SNOW DRC (Demand, Release, and Change) and EPMO Team Lead for standardizing the PMO. Looking to understand if the SNOW PPM module can help be our tool for portfolio management across the enterprise. Allowing us to leverage where we are current capturing our demand and build a robust portfolio for sr. leadership. Also, looking into leveraging resource forecasting, capacity and project manager.
On our portal users can submit and Idea but they don't get to see their ideas. Also have no way to communicate notes with requester. How is this suppose to work. Communicating with requester is not working for us
Name: Anish Suri Company: Voxai Solutions Role: Director PMO Expectation: Efficiently deploying PPM & RM/DM with minimal barriers to use by the User Community Favorite Movie: Inception, and Ben Hur
While using Demand, we use the DEFER button to say...we want to do it, but just not right now due to budget/resource constraints. But sometimes, we have Demands that we need to cancel. OOB, how can you cancel/kill a demand, without deleting the record? Why isn't the Cancel button an OOB function?
Looking to get a few questions answers to understand the PPM module and how it has helped hurt your org. We are looking to do a enterprise wide portfolio management tool and want to see if PPM is the tool since we are already leveraging SNOW for Demand, release and change.
Will the PPM Module work in a decentralized IT Organization?
Within 6Mos after golive what dissatisfaction did you or your company have?
How much process reengineering work did you do to get the tool to work?
Name: Zack Loggins Company: PayPal DCS Role: Data Center Standards Program Manager Experience: 2 Yrs Expectation: Gain base understand of PPM as it will be implemented in the near future Favorite Movie: The Big Lebowski
Will the PPM Module work in a decentralized IT Organization? If all use it and follow the same processes.
Within 6Mos after golive what dissatisfaction did you or your company have? Training for users needed to be more comprehensive and with hands-on labs with data that was relevant. Relied too much on a system integrator and did not know enough about how the system was designed out of the box to know if we were making good decisions which has resulted in re-work.
How much process reengineering work did you do to get the tool to work? We mainly modified PPM to work in our process. This may have been a mistake as we are not utilizing it as much as we should be.
Can I ask if you were already doing a heavy amount of portfolio management, resource planning or key processes before using PPM tool. Just want to get a sense if doing this implementation made it worse before it got better? or where there instant results/benefits.
Using the "Create Project" UI Action from a Demand will default the Calculation type to 'manual'. This is a setting in the 'DemandToProjectCreationHelper' script include (line 32 Baseline) that sets this setting.
By Default, the Calculation is set to "Automatic" on a "New" project record.
Do you see a lot of "Start on" vs. "Start ASAP" tasks? Any examples you could share?
My experience on best practice has been to have all tasks (except first task) with a start date + duration unless there is a non-Finish-to-Start relationship.
