K18 - Service Portal Fundamentals

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Course: Service Portal Fundamentals

Dates: May 6th & 7th

Instructors: Darren Halliday, Sandy Propsom and Tom Sidebottom

This forum allows you to ask questions and communicate with your classmates and instructors during the Service Portal Fundamentals Pre-Conference Training presented at Knowledge 18

[Darrin Greene]

Good morning everyone! Should be a great week. : )

[daveatwood]

If I declare a CSS variable at both the Theme and Portal levels, which one takes precedence? 

[Kevin Eldridge]

Morning to  you as well! Agreed! This should be a good week

[Vladimir Kobeti]

Great question! Theme CSS Variables will overrule the Portal CSS variables. You can try it in Lab 3.1

[Community Alums]

Edit: If set with a !default on a CSS variable ($var-name: value !default), rather than CSS line (h1{color: something !important}), the theme will take precedence over the portal.

The Portal level will take precedence over the Theme configuration.

[Community Alums]

I tested by putting a h1 tag on a widget and two color: something !important; css definitions, one on the portal and one on the theme. The theme entry took over.

[abhijeet_yadav]

Hi,

Service now Service Portal Best practices.. Few links can help,

CSS Specific : https://codecreative.io/servicenow/6-best-practices-for-service-portal-css

Configuration Overview: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/build/service-portal/concept/po...

Undestanding Service Portal: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/concept/sp...

Widget Best Practices (Development best practice) https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/concept/wi...

Thanks,

Abhijeet

[abhijeet_yadav]

Hi Dave,

CSS hierarchy works as attached screenshot. Hope this helps.

Thanks,

Abhijeet 

[Jonah Piascik]

One of the TA's pointed out this nice utility on share.servicenow.com:

Add to Update Set by Ben Hollifield

[Giles Lewis]

[April Jones]

Check out this site for some great Portal inspiration - https://serviceportal.io/ 

[April Jones]

Looking for inspiration? ServiceNow AppShowcase - https://appshowcase.service-now.com/x_snc_app_showcase_index.do#/

[ajax]

This Update Set was created by one of the Service Portal Fundamental instructors at Knowledge 18.  The update set contains a new application titled 'ServiceNow Links', the application also contains Modules that link to external sites that may be useful when creating a Service Portal. These Modules are not inclusive of all potential resources; I encourage you to research resources that are useful for your specific needs. –Tom Sidebottom

[abhijeet_yadav]

[abhijeet_yadav]

Hi all,

Here is a link to the Widget Codes.

https://servicenow.box.com/s/omem0d8k4vstvv71gd1mbqhh5j4cg91x

Thanks,

Abhijeet

[Jonah Piascik]

Is the slide deck available for download?  Some of the screenshots in the training manual are too small to read clearly.  Thanks.

[abhijeet_yadav]

Apologies, but can't share the slides. May be screenshot or a click may help if the slides aren't clear in book..

Thanks,

Abhijeet

[Daniel M3]

Dynamic Footer for the year

A little script I use so my organization does not have to update the year in the footers of our portals: 

HTML

<div class="copyright">
<p>&copy {{data.year}} ServiceNow Inc. All Rights Reserved</p>
</div>

Server Script

var year = new GlideDateTime();

var year_string = year.getYearLocalTime().toString();

data.year = year_string;

[Community Alums]

For anyone interested in setting up external search sources, there is a nice little template on the Docs site:

Tutorial: set up an external knowledge base search source

Note: You will need to have access to an external REST resource that can deliver the data be able to script it out.