K18 ServiceNow Fundamentals - Foreman [Room E]

[mferich]

Course: ServiceNow Fundamentals
Dates: May 6 & 7
Rooms: Galileo 904/905
Primary Instructor: Michael Foreman

This forum is for the Knowledge18 Pre-Conference Training of ServiceNow Fundamentals - Room E.

Communicate with your classmates and ask questions to our staff.

[mike_foreman]

Hi everyone! Welcome to K18 PreCon training!

[Scott A Fabel]

Hi everyone!

My name is Scott Fabel, and I will be one of the Teaching Assistants (TAs) in Room E. I look forward to meeting all of you over our two-day training class.

[kbaldwin]

Good Morning everyone. Welcome to ServiceNow Fundamentals! My name is Kate Baldwin and I am one of the secondary instructors. Please feel free to post questions or comments here throughout the training. We will work to answer all of your questions. Enjoy the session! 

[kbaldwin]

Once you've found this site, please be sure to introduce yourself and let us know your:

• Name and Company
• Role and Responsibilities
• Experience with the ServiceNow Platform
• Class Expectations
• Favorite Movie

[Kevin Ingolfsla]

Hi everyone. I'm Kevin Ingolfsland. I'm the Asset and Configuration Manager for United Technologies Aerospace Systems. I've had exposure to ServiceNow for about a year, but haven't done much production work with it. I'm expecting to gain a base of knowledge for ServiceNow and to prepare for certification. My favorite movie is Tombstone.

[Jon Epstein]

To what extent does this class map DIRECTLY to what is asked on the Admin exam?

Thanks,

Jon Epstein

[kbaldwin]

Jon,

GREAT question! 

This class forms the basis of the ServiceNow Certified System Administrator exam. EVERY question on the exam comes directly from the slides in your book or from the notes below the slides. As we progress through the class, we will also share some of the most important topics that appear on the exam.

Scott

[kbaldwin]

The Lab Files are available here as attachments.

[Roger19]

There was this question in the audience if we are able to post HTML value within the activity log (comments or work notes)

[Roger19]

the answer is yes.

You can add the [code] tag add the beginning and the end of your comments..

e.g.:

[code] <a href=mylink>click here</a>[/code]

See more in the documentation:

https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/field-administration/task/render-journal-field-entries-as-html.html

[Roger19]

all available courses and certifactions are explained on the ServiceNow Training and Certification site.

[Roger19]

See also

https://www.servicenow.com/content/dam/servicenow/other-documents/training/tp-certification-guide.pdf

[kbaldwin]

My favorite outage (of my career) was working at a company that provided web Portals and Storefronts on 'dumb' phones. We typically planned to accommodate special high-traffic events like elections, Super Bowl, etc. We were not prepared for the level of traffic that was generated when world-renowned pop star Michael Jackson passed away. When Michael Jackson died, news of his death brought down our systems. It's one of those events that everyone remembers.

What is your "favorite outage?"

[Travis Delp]

• Travis Delp,  Ultra Mobile
• Sr IT Manager, Security/Infrastructure/Service Desk
• Used service now at Cricket was on A code to C code.  Now using at Ultra.
• Get Fundamentals down due to all the changes since I last used it.
• Logan

[Travis Delp]

Favorite outage:  Windows SUS had just been released.  We were testing and released to a small subset of the company.  It went so well we thought it would be a good idea to release it to the entire company.  Low and behold that was really bad idea to tell every computer in the company to go get Windows updates at once.  Especially considering SUS did not have any way to say stop.   We pegged the Gigabit pipe and had to start blocking Microsoft IPs to get machines to stop going to them.  You will not believe how many IPs microsoft has.  Hint: we blocked 200 and were still pegged. 

[kbaldwin]

Bet you guys won't do that again! Great story. Thanks for sharing.

[Isela Phelps]

Do we get access to the Review Files? 

[Roger19]

do you mean the recap questions?

[Scott A Fabel]

Hi Isela!

I am so sorry; however, the review files are not available to participants. They are proprietary to ServiceNow and meant to be used by the instructors as in-class reviews.

Scott

[kbaldwin]

Thanks for sharing. Tombstone is a classic. "I'm your huckleberry." As you prepare for the exam, be sure to check out the latest exam blueprint for details on the breakdown of questions by learning domains. Kingston Blueprint

[Omar Chavez]

Didn't get the survey -

Omar Chavez - Omar.Chavez@roivant.com

[kbaldwin]

If you have not received a survey, please provide your First Name, Last Name, and Email address. We will work to make sure a survey is issued to you. Thank you for your assistance.

[Geoffery Castro]

Hello Mike, I did not receive a survey for this class. My name is Geoffery Castro and my email address is gcastro@redlobster.com

Thanks,

Geoffery

[VR4]

Please provide a survey link to me as well - Vidya Raj, Vidya.raj@sabre.com

[lenna_blaser]

Lenna Blaser, lenna.blaser@centerplate.com Thanks! 

[David Tyler]

Please send my survey to

David M. Tyler 

dtyler@dcccd.edu

[#28]

Please send me a survey: Natalie Alarcon, nalarcon@csudh.edu. thank you. 

[Geoffery Castro]

Please send me the survey.

Geoffery Castro

gcastro@redlobster.com

[griffiths]

Please send me a survey - Sally Griffiths: griffiths@battelle.org

[kbaldwin]

Part 1 - Capstone Materials are attached here.

[kbaldwin]

Part 2 - Capstone Materials are attached here.

[kshaw]

Is the Fundamentals Workbook available as a PDF document?

Would be a huge help for my off-site learning.

Enjoyed the class very much and got lots of questions answered.

[Scott A Fabel]

So sorry, but there there are no PDF versions of the ServiceNow Fundamentals training course.

[mike_foreman]

Scott's spot-on, no PDF versions. You may try contacting training@servicenow.com and see if it's worth purchasing an eBook. That way you can access it online from almost anywhere. Just a thought!