K18 ServiceNow Fundamentals - Koster [Room D]

[mferich]

Course: ServiceNow Fundamentals
Dates: May 6 & 7
Rooms: Galileo 902/903
Primary Instructor: Jonathan Koster

This forum is for the Knowledge18 Pre-Conference Training of ServiceNow Fundamentals - Room D.

Communicate with your classmates and ask questions to our staff.

[mkade]

Matt Kade with Ellie Mae. I am a Sr. Mgr. with the Business Service Operations group. We are just now implementing SN. 

[Jim Donaldson1]

Hi, I am Jim 🙂  I am an IT manager for a national company using ServiceNow for Service Desk and IT support.

[Patrick Cook]

Patrick Cook with Distribution International.  I am the Service Desk Supervisor and we plan to implement SN by Q4.  My expectation from this class is to get a feel for the platform and an understanding of the basics.

[Max C1]

Name & company :Max - Hill Country Holdings

Role & Responsibilities: I.T. Analyst - Servicenow admin et al

Experience w/servicenow: 1 year admin & beginning development in servicenow

Expectations: Prep for the CSA exam

Favorite movie: Young Frankenstein

[Gunn1]

Teresa Gunn

Express-scripts

Engineering manager for ServiceNow support staff

1.5 yrs experience

Message in a bottle

[carolynmatey]

Carolyn Matey 

Honda R&D

3 years experience in Serv. Now - Asset, Portal, Incident

Learn more about the functionality of Serv. Now

[sgietzen]

Sarah Gietzen

Honda R&D Americas, Inc.

Experience: 3 years. Portal, Catalog and Asset

Class Expectations: Learn as much as possible relating to the platform and the how things are suppose to be ran. 

Favorite Movie: Wizard of Oz 

[kats_hats]

Katherine Navarrete

Director of Production Engineering at OnDeck

Limited experience w/ SN - still working on implementing in our organization.

Class expectations: understand enough of how SN works/what is possible to be able to have context when setting configuration requirements

Favorite move: Touching the Void

[mariahunter]

Good morning.  My name is Maria Hunter. I am the Director of Service Delivery and Support - Georgia Institute of Technology.  We are new to SN.  We implemented Change Management in December 2017.  Moving into phase II now.

[Rick V]

Rick Vail, EKS&H LLLP.  I am the IT Operations Manager and manage our IT Service Desk.  We were on Service Now Express for two years then transitioned to the enterprise version this past winter.  My favorite movie is Master and Commander: The Far Side of the World.  I highly recommend the books as well (the Aubrey Maturin series by Patrick O'Brian.)

[jaylee_hmh_]

Jay Lee - Manager Interoperability & Innovation @ Huntington Hospital (Pasadena, CA)

I seem to have co-inherited ServiceNow within our organization after a few not-so-optimal implementations of Incidents, Requests, Time sheets, Assets, and Project Mgmt.

Another manager and I limped into a Change Management implementation with no developers (other than myself with prior programming experience, not in service now), starting with drafting a Policy & Procedure, Process, and then customizing Change to fit our needs. We went live October 2017 (7 months ago) and Change Control meetings have been going relatively smoothly.

Our next module will be PPM, starting with Ideation and Demand Mgmt to prep for Capital Planning in July 2018. Yikes! 

Looking forward to learning how to manage and build on the Service Now platform the correct way, and how to lead sys admins, analysts, architects, and developers to successful implemenations and operations.

[James Brummett]

James Brummett, Technology Director w/ El Camino Hospital in Mountain View California.  About to go-live with Incident, Problem, and Change on ServiceNow in the next month.

[Ken77]

Name: Ken Kurizaki

Company: Hawaiian Electric Company

Role: Development Analyst

Responsibilities: ITSM Admin, Primary support for several applications ranging from websites to legacy applications.

Experience: Couple months (misc user admin, some workflow changes, form changes, import sets, update sets, etc)

Expectations: Learn best practices, get experience with OOB instance

Favorite Movie: Fifth Element

[GM]

Good Morning. My name is Garth and I'm a Sr IT systems Support Specialist @ Georgia Institute of Technology. We are new to SN. We implemented Change Management in December 2017.  Moving into phase II now.

[Owen Heilman]

Owen Heilman with Fiserv. I am a Sr. Reporting Analyst, I have been using ServiceNow for a little over 2 years. I am looking forward to learning some about the administration side of ServiceNow. My favorite movie is Inside Out.

[victoramaya]

Hello. My name is Victor Amaya. I am the User Support Program Manager at the Farm Credit Administration (FCA). I have only been working with ServiceNow for 6 months. We are about to go live with Incidement Management and Problem Management to improve on our current ticketing system. I’m loooking to learn as much as knowledge, experience and guidance to a successful implementation and roll-out.

[Jeff Mills]

Good morning everyone! Jeff Mills I'm a Manager - Service Desk with GreenStone FCS out of East Lansing, MI. I have zero experience with Service Now, we just purchased the ITSM module and will be working with a vendor, Aptris, to setup our instance. We can't wait to migrate away from Microsoft SCSM 2012.

Favorite Movie(s): Star Wars and Marvel - Infinity Wars was amazing!

[frandysesard]

Frandy Sesard

Associate IT Analyst (SN Admin) at Dycom Industries Inc.

I have been using the platform for about 8 months but my company been using SN for more than 5 years now.

[mjackman]

Michele Tanon (Jackman)

Host Hotels & Resorts

Helpdesk Manager

Live since 2016

Refresh and review of SNOW

[David225]

David Bedell

Company: Department of Commerce NOAA

Job Function: Manage Email, Mobile Devices, cloud office products and collaboration tools for the NOAA enterprise

Favorite Movie: Forrest Gump

[mgt]

Michael Tatevosian, HRIS manager with Discover Financial Services. Our team manages all changes in Workday.

ServiceNow is new to HR, but not new to our company (we use it for help desk case management).

Expectations are to get a solid foundational understanding so we can then take HR Fundamentals and then our team will be the point of contact for any changes to SerivceNow from an HR customer perspective.

Favorite movie: The Empire Strikes Back

[rg2020]

Richard Garrison

Program lead to implement ServiceNow for DoD agency.  Implementing starting with implementation of ITSM and some ITBM features.  Soon to follow with ITOM.

Experience has been at program level.  

Expectation is to get a more familiar with tech aspects of the product.

Favorite movie? 

[Destyne Mitchel]

Destyne Mitchell, IT Specialist (Customer Support) for the Farm Credit Administration. We are deploying ServiceNow in the next few months at our agency. Looking forward to learning how to best utilize the platform. Also any tips or tricks for getting users to support the new platform.

[Venkata Majji]

Hello, This is Venkata Majji working with Gannett Co, INC. (USATODAY NETWORK). I am a Release/Change Manager. I only have around 2-3 months of experience with Service Now Admin. I am here to learn as much as I can about the Service Now Fundamentals with main focus on Service Now Administration, CMDB, ITSM, Change and Release Management.

Recent Favorite Movie: The Martian

[StefanD]

I am Stefan Dieter. I am heading the Service Management Office for BCG. Next we want to transition HAM from a 3rd party solution to SN

[ccrella]

Cindy Ames

1.5 Years SN experience (requirements gathering and PM work).

My background is COTS development, and I'm a Sr. Tools Developer

[Marcus Robecker]

Hello there! Name is Marcus Robecker with Desktop Support in my company based out of San Diego. Just upgraded to Service Now Enterprise and trying to figure out where to go with it.

[danitac]

Hi everyone.

Danita Capps with Datavail.  I manage the Service Platform - I essentially have responsibility to guide my development team to meet the objectives of the business.  I have quite a bit of experience with the platform (3+ years at 2 organizations), but am looking to refresh on basics to best work with my team and move some of our far over-customized components closer to out of the box. Movie - Too many! Up/Good Will Hunting

[dakillian]

Hello, my name is Dan Akillian from EchoStor Technologies in Hopkinton, MA. I am a Project Manager. My experience is assisting in our internal instance that we implemented within the last year. Looking to expand my general knowledge. 

My favorite movie is The Breakfast Club!

[macwilkes]

I'm Mac Wilkes from Denny's Corporate (13yrs), Sr. Manager of technical support for our restaurants and corporate environment. We've been using Service now for about 1.5 yrs. I've been involved in planning and design using it for incident management, change management as well as problem mgt. 

Thx. 

[Chang Gao]

Chang Gao with Procter and Gamble. I am IT Operation Manager. Recently implemented ServiceNow for our Website Operation. Here to learn about ServiceNow Platform details. 

[Mictrena]

Micki Terry,

IT Specialist for DOD agency

Rather new to Service Now less than 6 months experience 

[cherylboles]

Cheryl Boles

Genuine Parts Company

HR System Admin

Joined the SN team April 2017

Learn basic systems configuration

[Scott Eudy]

My Name is Scott Eudy, and I work at Barrow Neurological Institute in Arizona we recently started with the service now instance I am hoping to learn the basics behind the platform, and my favorite movie is Breakfast Club.

[Jackie T]

Hi, I am Jackie Troester with Expedia.  I am currently a Technical Product Manager for our ServiceNow DevOps team.  I have 3 years experience with ServiceNow, part of which was with our service desk as a process analyst.  In that role we implemented connect chat, and performance analytics dashboards.  

My expectations for this course is to learn the basics and some intro to development.

My favorite movie is White Christmas.

[lanettamcwillia]

LaNetta McWilliams

Program Manager with DOC/NOAA

Getting exposed to Application Development

[Gregg Price]

Gregg Price: Deloitte

Worked with Remedy and briefly with ServiceNow.  Looking forward to getting formally trained.

Worked on a ServiceNow project in a strategic role (feasibility analysis)

Looking forward to learning the application

[Christopher37]

Christopher Logan, St. Joesph's Hospital & Medical Center, Programs Systems Analyst, just learning servicenow, War of the Worlds-Both.

[melissahill]

Melissa Hill - hailing from the mountains of Tennessee with Eastman Chemical Company.  I'm the Global Service Desk supervisor, and migrating into more ServiceNow development/admin responsibilities than I expected.  We've been working on implementation since January, and are targeting June for go-live on Jakarta.  I want to get better at navigating through the system and understanding how the parts works with each other.  I know just enough to be dangerous.

[melissahill]

Near where I live is the "land of Oz" where you can still see the yellow brick road, etc!

[Mika2]

My Name is Mika Lindström  I'm the development manager at Elisa Applelsiini. I have been working with ServiceNow for three years now. I'm looking to learn more of the technical side of ServiceNow to work with our ServiceNow admins & developers

[Garrison Ball]

Hey Jay,

Glad to hear you've been successful in improving your implementation!  In addition to this Community page, be sure to join the Developer site at https://developer.service-now.com. This is a great place to collaborate with other developers, get documentation on ServiceNow's APIs, and even take some self-guided training.  Between the community and developer sites, I've been able to learn a ton while connecting with fellow devs.

If you're feeling overwhelmed, ServiceNow can also help you find an experienced partner to help guide your journey.

Glad to have you in the class!

- Garrison

[Vineela Kambham]

Good Morning everyone. This is Vineela Kambhampati working for Fiserv as business operations analyst. I'm here to learn more about SN. 

[Garrison Ball]

Awesome, James!  Glad to have you in class.  Welcome to the ServiceNow community!

[Garrison Ball]

Hey Rick!  Glad to have you in class!  I loved the movie, my friends and I watched it over and over when it was in theatres.  Never checked out the books though, I'll have to look into them!

[Garrison Ball]

Hi Matt!  Welcome to the ServiceNow community!  Glad to have you in this class.

[Garrison Ball]

Hi Jim! Glad to have you in class! 

[Pierre Bernard]

Good Morning, My name is Pierre Bernard and I am the Global Service Desk Manager for IKO. I am based in the Greater Toronto Area (Brampton). We are the larget shingles manufacturer in Canada with plants in Canada, USA, and Europe. I am here to finally learn SN from the ground up instead of having to learn on the fly in the middle of an implementation or to correct a badly executed one.

[Garrison Ball]

Hey Max!  Glad to have you in class!

Be sure to check out the Developer site as well.  Lots of great resources including some really nice self-guided training and the official API documentation.  Be sure to search & ask questions in the community as you're learning, it's a great resource that I use all the time. 

[Vineela Kambham]

Hello Owen... This is Vineela.