K20 - LAB 2975b - Delivering Proactive Solutions with CSM and ITOM (AMS) - Q&A

[Stijn Verhulst1]

This article is for questions and answers for LAB2975 - Delivering Proactive Solutions with Customer Service Management and IT Operations Management, presented during the live K20 event May 5th, 2020.

During the live event, post your questions in the comments of this article, and one of our lab gurus will be happy to answer it.

*** Additional Resources ***

• Now Learning including Proactive Customer Service Operations eLearnings:
  
  
• • Proactive Customer Service Operations Essentials, a learning path including the following eLearnings:
    
    
  • • Proactive Customer Service Operations Overview
    • Proactive Customer Service Operations Fundamentals (Orlando)
      
      
• ServiceNow Product Documentation Site
• ServiceNow Community

[SimonDunsmoor]

Please check the Zoom chat for links to the lab guide, as well as the link for reserving an instance.  These will be posted there several times throughout the presentation for ease of locating and downloading.  If you have any questions about these two resources, please feel free to post a question here or in Zoom chat. 

[SimonDunsmoor]

If you have any questions about the lab, feel free to post them here, or in Zoom Chat.  Also, you are welcome to stay in the main meeting room during labs.  If you have any issues with a particular lab, join the Breakout room and a Guru will join to help out. 

In the Breakout rooms you can unmute to ask questions and even share your screen if necessary.

You will see a message at the top of the screen when its time to return to the Main room for the next part of the presentation.

[Jason Grant]

[arielgritti]

Great Lab!!

Thanks Dan, Thanks Jeff!

Regards

Ariel

[jeffshumas]

Thanks for attending Ariel!

[Tausif7]

I cannot see this session on "On Demand " when it will get uploaded 

[Stijn Verhulst1]

Hi Tausif,

the on-demand version of this lab can be found on our NOW Learning platform: Deliver Proactive Solutions with Customer Service Management and IT Operations Management.