K20 - LAB 2998 - Optimize Work Orders with Field Service Management - Q&A

[LearnMoreDoMore]

This article is for questions and answers for LAB2998 - Optimize Work Orders with Field Service Management (FSM). This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, post your questions in the comments of this article, and one of our lab gurus will be happy to answer it.

[LearnMoreDoMore]

Hello and welcome for LAB2998 Lab Sessions!

Here are some links that you will need:

Lab Guidebook URL:
Short: https://bit.ly/2WnDK6o
Long: https://developer.servicenow.com/connect.do#!/event/knowledge2020/LAB2998

Additional Resources:

• Now Learning: https://nowlearning.service-now.com/lxp
• A self-paced, on demand version of this lab session will be available on Now Learning after Knowledge. On Demand versions will be released in batches over the next several weeks.
• ServiceNow Product Documentation Site: https://docs.servicenow.com/
• ServiceNow Community: https://community.servicenow.com/community

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If you have any questions or comments regarding the hands-on lab exercises, please feel free to post it here and one of our Lab Gurus will be happy to assist you!

[Jason Nichols]

Please also feel free to post a little about yourself, if you are a customer or partner, and how you think you might use Field Service Management in your company/industry. Also, is there any particular feature that interests you?

[LearnMoreDoMore]

Thank you for those who attended LAB2998a (EMEA Region) Tuesday, May 5th!! 

Reminder: You can complete the Field Service Mobile Experience section (for your respective device) in your Lab Guidebook at anytime. It is a self-contained Mobile Agent Demo Environment and it does not rely on the instance that you reserved for yourself today. Feel free to also share it with others who want to take a self-guided tour of the Mobile Agent application! The Lab Guidebook will be available for at least 1 year from today; revisit it at any time!

[LearnMoreDoMore]

Thank you for those who attended LAB2998b (AMS Region) Wednesday, May 6th!! 

Reminders:

• You can complete the Field Service Mobile Experience section (for your respective device) in your Lab Guidebook at anytime. It is a self-contained Mobile Agent Demo Environment and it does not rely on the instance that you reserved for yourself today. Feel free to also share it with others who want to take a self-guided tour of the Mobile Agent application!
• The Lab Guidebook will be available for at least 1 year from today; revisit it at any time!
• A self-paced, on demand version of this lab session will be available on Now Learning after Knowledge. On Demand versions will be released in batches over the next several weeks. I'll post an update to this Article when it is available. https://nowlearning.service-now.com/lxp
 

[Cortni Covingt1]

Hello,

In addition to time and location of the assignment, does Route Optimization take in account 'estimated time on site' ?

[Ricardo Andrade]

Hi Cortni, thanks for your question! Estimated time on site and estimated time of travel between work orders can be used when creating a work order template. Route Optimization primarily looks at the the location the technician will start his route from and the last stop of his schedule for the day and propose the shortest route, distance wise. 

[Vasanth12]

Hi Cortni, I assume by estimated time you refer to the planned work duration.

All Tasks have a duration and this is considered while scheduling and optimizing.

[RosMcG]

Does that answer your question @Cortni Covington? Here is some additional information about Route Optimisation, if you're interested:https://docs.servicenow.com/bundle/orlando-field-service-management/page/product/planning-and-policy...

[LearnMoreDoMore]

The On Demand version of this K20 Lab Session is now available on Now Learning! Feel free to enroll if you want to view the lecture and demonstrations, and/or work through any of the lab exercises again. Also feel free to share it with others who could not attend the live session. 

K20 LAB2998 Optimize Work Orders with FSM