K20 LAB2968 - Manage strategies to drive outcomes that create value with IT Business Management Session Q&A.

[serge_terzian]

This article is for questions and answers for LAB2968 - Manage strategies to drive outcomes that create value with IT Business Management. This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, post your questions in the comments of this article, and one of our lab gurus will be happy to answer it.

[Steve N1]

Lab Guide Link  https://developer.servicenow.com/connect.do#!/event/knowledge2020/LAB2968

[amel_chacra]

Welcome to K20, everyone!  We're glad you are here 🙂

[Community Alums]

a) Are we able to get the link for slides presented?

b) Would there be a recording available for this lab as reference?

[serge_terzian]

Unfortunately, we cannot share the slides presented and this session is not being recorded. However, a version of this session/lab will be available towards the end of this month on the now learning site, https://nowlearning.service-now.com/lxp. 

[Prakash31]

The demo and lab is really informative and thank you to both presenters.   My question is how does ITBM Project Portfolio Management differ to other competitors like Atlassian Jira?

[Freya]

Hi - trying to follow along on the lab, but getting stuck right away.  I've impersonated able, but there's no option to choose "Use the Application Navigator to open Favorites > Business Planner Home."

[serge_terzian]

The favorites menu is the star icon in the navigator. The business planner home is the last item in the menu. 

[carolinahallons]

Hi Freya. Try to scroll down. The option Business Planner Home is the last option in the Favorites menu. The Favorties menu is the tab marked with a star. 

[Freya]

My menu is blank

[Jennifer Sessle]

With Releases following New York, will you have a Dashboard widget that allows for presenting a 'roll-up' of last Project Status Report across multiple projects?

[Freya]

Thanks unfortunately my menu is blank

[serge_terzian]

@Freya What instance are you using? It seems that you are not exactly in the right instance. Did you use the following URL to get an instance? 

http:clabs.link/lab2968-747

[Steve N1]

Yes, you can see that in the Investment Portal or in the Portfolio Workbench - these exist in NY

[Jennifer Sessle]

Will you be posting the PPT Presentation?

[Steve N1]

Unfortunately, we cannot share the slides presented and this session is not being recorded. However, a version of this session/lab will be available towards the end of this month on the now learning site, https://nowlearning.service-now.com/lxp. 

[amel_chacra]

Hi Prakash. It really boils down to the usage of one platform.  If you are using ServiceNow for ITSM, you can seamlessly have development work aligned to ServiceNow's PPM and/or Agile Development 2.0.  ServiceNow also have a Unified backlog where you can easily see any incidents/problems.etc along with stories under one backlog. What this provides is all users having access to understand the details of exactly what is going on and avoid any risk/conflicts.  Of course, ServiceNow can also integrate easily with Jira, which can provide the connection to pipelines or version control. Hope this helps.

[Freya]

Yes - followed the link, asked for instance, logged in and ended up here:  https://dev60080.service-now.com/nav_to.do?uri=%2Fhome.do%3F

I've tried to start over and when I say "request instance" I receive a confirmation on email and then nothing happens.

[serge_terzian]

Unfortunately, we cannot share the slides presented in this session. However, a version of this session/lab will be available on demand towards the end of this month on the now learning site, https://nowlearning.service-now.com/lxp. 

[Damon Bell]

Hi Prakash,

We actually provide an Out of the Box connector to JIRA through our ServiceNow store - https://store.servicenow.com/sn_appstore_store.do#!/store/application/4fab4673db1893009a985404ce9619...

This offers bi-directional integration between both solutions and compliments customers who prefer to use both.

[Freya]

and now saying user name and password invalid, and will not allow me to reset.  I'm a little lost obviously.  any ideas?

[serge_terzian]

@freya can you join this zoom for some further assistance? https://servicenow.zoom.us/my/steve.norton 

[cathy_beykzadeh]

Yes. This session/lab will be available towards the end of this month on the now learning site, https://nowlearning.service-now.com/lxp. 

[shaik_irfan]

Hi @serge.terzian 

I registered for ITBM agenda but i didnt received any email to join. is there any quoto of people or shortlisting technique for a limited people ?

[mehdibenni]

More information on Investment Portal: https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/project-management/co...

[serge_terzian]

Hi Shaik, I'm not sure I understand. Are you saying you registered for this session but did not receive an email to join? This session will be repeated again tomorrow and Thursday, is it possible you registered for one of those sessions instead? 

[VC01]

Hi , How are the Stakeholders being populated in the Demand.

[Damon Bell]

There is a separate table for Stakeholders which allows you to align them to Portfolios.

Ad-Hoc stakeholders can also be added using the edit option

[Steve N1]

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/planning-and-policy/t...

[amel_chacra]

Correct as Damon mentioned. There is a stakeholder registry. You can add users to the stakeholder registry along with an assigned portfolio. You can also have more records for the same user but with different portfolios if needed.   Here is more information on Populating the Stakeholder Registry.

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/planning-and-policy/t...

[yves_wullaert]

Nice Lab, was excellent

[amel_chacra]

Good to hear, Yves! Thank you! 

[serge_terzian]

Just checking in to see how everyone did. Please comment below

[Freya]

It was great - thanks for putting this together.  We're a few versions behind, but upgrading this week, so looking forward to some of the enhanced functionality.

[amel_chacra]

Hello and welcome to K20!! We are glad you’re here 🙂

Please introduce yourself. Tell us where you are located, Company & Role.

Ice Breaker Question: If you were in Orlando this week, what would be something you’d want to do?

[Elizabeth Turne]

Can you post the link to grab an instance? 

[Elizabeth Turne]

The credentials provided don't work in my instance 

[Erin Dabbs]

Here you go! http://clabs.link/lab2968-368

[Isaac11]

Hi Elizabeth, can you share your link and credentials? 

[serge_terzian]

@Elizabeth Turner make sure you copied the pw correctly. 

Update: Elizabeth has successfully logged in

[bobschmidt]

[brl]

Is it possible to send different assessments to different stakeholders?

[amel_chacra]

Yes!  There is a stakeholder registry. You can add users to the stakeholder registry along with an assigned portfolio. You can also have more records for the same user but with different portfolios if needed.   In the demand, you can easily add more stakeholders to take the assessment, so long as you designate Yes in the assessment column.

Here is more information on Populating the Stakeholder Registry.

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/planning-and-policy/t...

[Michael Hoefgen]

Yes, ServiceNow can be configured to send different assessments to different poeple however that would make it difficult to normalize all the answers to a cohesive score on the demand.

[Kevin21]

Will we be doing the lab after the demos or should we be executing them in tandem?

[Erin Dabbs]

We will be doing the lab after the presentation and demo. 

[Michael Hoefgen]

Yes, there will be a break in the presentation for your chance to work on the lab.

[David Mosko]

Is there any tie between ITBM Portfolios and Service Portfolios (CSDM)?

[rajrangachari]

The dashboard is from the Reporting module? does it need Performance Analytics?

[Michael Hoefgen]

Yes, some of the demand, projects and programs can be associated to business applications that provide services.

[Michael Hoefgen]

IT Business Management standard and pro licenses come with Performance Analytics. Some of the out of the box dashboads need Performance Analytics, some do not.