K20 LAB2995 - Accelerate Incident Resolution with Predictive Intelligence and Agent Workspace

[Marco Osuna]

This article is for questions and answers for LAB2995 - Accelerate Incident Resolution with Predictive Intelligence and Agent Workspace. This lab is being released as part of the Knowledge 2020 event. 

As you go through the lab exercises, please post your comments or questions here for the lab team to answer.

Now Learning: https://nowlearning.service-now.com/lxp

[Marco Osuna]

For additional information on this lab, visit this link: https://community.servicenow.com/community?id=community_article&sys_id=02762158dbd51090f7fca851ca961...

[jannatulFar]

Hi Marco,

I'm looking for a similarity solution in servicenow. I need to use two tables (e.g. incident and knowledge tables) and then I need to compare between the short descriptions of tickets/incidents and kb articles. It would be a great help if you can suggest me some materials or suggestion to implement this solution in servicenow. 

Thanks in advance.

Regards,

Jannatul