K24 – Now Learning - Hardware Asset Management Fundamentals

[Jason Nichols]

Welcome to Hardware Asset Management Fundamentals at Knowledge24 Now Learning Pre Conference Training!

We will be using this forum to:

• Connect – You are welcome to introduce yourself using the COMMENT button and share your role within your organization and what you hope to get from this learning experience.
• Ask and answer questions – Please post comments or questions here using the COMMENT button. Classroom staff will respond to the best of their ability.
• Share resources – Let us share resources and links that will be valuable for future reference.

NOTE: Now Learning staff will stop monitoring this article on May 24.

[MiriamHappe]

Hi everyone!

I'll be your in-class teaching assistant for HAMF at Knowledge. Looking forward to meeting you all! 

@Jason Nichols @stevenschuler @rkafoury 

[stevenschuler]

Hello, all...happy to be here at K24.  I look forward to assisting you in any way.  Cheers.

[CurtisSmithNC]

Where do these come from? Is this just demo data?

Are customers able to subscribe to lists of hardware models from ServiceNow similar to what is offered for hardware model normalization? Or, should customers manage all of their own models then cross-check against the normalization?

[stevenschuler]

@CurtisSmithNC the screenshot you included is indeed demo data if this came from the lab instance.  Models can be created and related to imported models.  Also, any new model info that you put in will normalize with the content services (if chosen to do so.)  We will actually go over this a bit later in class, but here is also a link to the documentation for you to reference.

[CurtisSmithNC]

Does the normalization service only transfer our model information back to ServiceNow if we have provided normalization definitions?

[stevenschuler]

@CurtisSmithNC Yes.  You only send model information back to ServiceNow if you "opt in" to the service.  You still can download the data even if you opt out.  Only the definitions are sent and no identifying information is provided as per our privacy policy.  

[sneidich22]

Will activating the CSDM plugin(s) that provide the "Lifecycle Stage" and "Lifecycle Status" fields also put those fields on the Asset form view? Additionally, are values between the 2 fields bidirectionally synchronized?

[MiriamHappe]

@sneidich - The answer to your first question is no. Only the model record is changed, not the asset record. Not sure about the second question. @stevenschuler - can you answer, please?

[Jason Nichols]

Content Service tables for normalization

• Hardware Manufacturer
  sn_hamp_hw_manufacturer
• Hardware Product
  sn_hamp_hw_product
• Hardware Model
  sn_hamp_hw_product_model
• Device Type
  sn_hamp_hw_device_type

See also: Work with hardware normalization

[Jason Yeo1]

Wanted to confirm we'll receive exam vouchers at the end of the course, if so could we use this to take the exam during K24?

 

[stevenschuler]

@Jason Yeo1 Absolutely!  You should have a voucher by the end of the class.  As mentioned earlier in class, the instructor will set the completion before end of class,  which in turn will trigger an email notification for your course completion status as well as exam voucher information.  This should be immediate, but if for some reason you DO NOT Receive any notification, it is advised that you login to NowLearning and submit a case explaining (Make sure to reference class ID# CLASS0070300).  If you have any questions, please see one of us (Jason, Steve, Miriam, or Ron) at the end of class.

[MiriamHappe]

Hi everyone! It was really fun having you in class. Here's a link to the 3-hour Get Started with Reports course in Now Learning that I mentioned. You need to sign in to your Now Learning account to access this course, but it's free and it's great! There's also a short video, Getting Started with Reports, on the YouTube ServiceNow channel.

[MiriamHappe]

For anyone interested in the Blueprint for the certification that Jason shared, here's the link: https://nowlearning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-hardware-a...

[Jason Yeo1]

Mahalo y'all for a great class. Lot of the stuff covered here was super useful. I managed to pass my HAM certification exam today. 🤙

[Jason Nichols]

Wow, way to go @Jason Yeo1! Thank you so much for attending our class at Knowledge. Well done on passing the exam. Now you're in a great position to take the lead in your HAM projects!

[bfkennedy]

I am a ServiceNow user that has requirements for a very tight loop for hardware asset management to reduce technical debt. I don't know what features our corporate team has deployed, so I want to find out how it is done from scratch.

[Community Alums]

Can someone please post the "Getting Started with Reports" online course that was discussed in class?

[MiriamHappe]

@Community Alums - 

Here's a link to the 3-hour Get Started with Reports course in Now Learning that we discussed in class. You need to sign in to your Now Learning account to access this course, but it's free and it's great! There's also a short video, Getting Started with Reports, on the YouTube ServiceNow channel.

[Jason Nichols]

I'm not sure if someone asked about this during our class, but the question initially came from a student attending Software Asset Management Fundamentals next door (he stopped by during a break). I replied a couple of weeks ago but forgot to link to it here.

• Restricting assets that can be used as replacements
  https://www.servicenow.com/community/ham-forum/restricting-assets-that-can-be-used-as-replacements/t...