Lab 2.1.1 Module 2 Explore the power of the ServiceNow Platform

cōdelily
Giga Contributor

3 weeks ago

In the ServiceNow Administration Fundamentals Lab 2.1.1  Module 2, Section 2. Change the company name, the "Cloud Dimensions" company record is not returned.  Am I supposed to add the company, though the lab doesn't instruct to do so.  Any suggestions?

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CN-L
Kilo Sage

3 weeks ago

Hi @cōdelily,

 

Did you search for the company Your name here (step 9)? You need to open this record and update the name to Cloud Dimensions and ensure that the other steps are also followed.

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cōdelily
Giga Contributor
In response to CN-L

3 weeks ago

Good afternoon @CN-L, yes I did.  It did not work.  I figured out how to add what was needed to complete the lab.

 

Thanks for your response, though.

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Tanushree Maiti
Giga Patron

2 weeks ago

Hi @cōdelily ,

 

 

  • Navigate: Go to the Application Navigator and type core_company.list
  • or navigate to User Administration > Companies.
  • Search for "Cloud Dimensions". If it does not exist, click New and create the company record.
  • Open the record and update the name to Cloud Dimensions.
  • Ensure that the Primary checkbox is set to true for Cloud Dimensions if instructed

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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