LAB3022 Advanced Security Playbook Design with Flow Designer and IntegrationHub

[Diane C]

This article is for questions and answers for K20 Lab 3022. This lab Is being presented multiple times throughout the live K20 event May 5 • 7, 2020. During the live event, post your questions in the comments of this article, and one of our lab gurus will be happy to answer it.

[Notorious BFG]

The Lab guide is here: https://developer.servicenow.com/connect.do#!/event/knowledge2020/LAB3022

[Community Alums]

Here is a screen shot of what my screen looks like...

Was like this for all speakers and content

[Jeff Foltz]

Hey Dave,

I know this is a long shot, but zoom says this about a black screen.  https://support.zoom.us/hc/en-us/articles/202082128-Black-Screen-During-Screen-Sharing 

[Community Alums]

Here is what I get when I am testing at end of section 3...flow is active and using 

Security Incident > Incidents (New UI)

[Notorious BFG]

The configs for today's session if you would like to recreate in a developer instance: 

[Notorious BFG]

Some update sets to make this lab work in a dev environment...

[Amy Krohn]

I don't see the update sets attachment

[arielgritti]

Hello Ben, Miguel

Great Lab!

A question, in the section 3, section "Request the Affected User If Not", step 6 the condition in the lab says: "is not" but the screenshot show us "is" condition, is an "errata"?

Thanks,

Ariel

[Borja Fern_ndez]

Ariel, the instructions are correct, it's the graphic that is not.


[Nithin21]

Ben You are an awesome DJ.

This session was great fun

[arielgritti]

Thanks Borja, you're great!

[Nithin21]

Reposting an interesting question from the chat. 

Can playbooks be leveraged in incident, problem, change, etc. 

[miguelcebrian]

Hola Ariel! Thanks for the compliments.

Yes that is a typo, the screen cap is mistaken it should read 'is not'.

You want to loop as long as the user is not defined.

Well spotted.

Regards

Miguel

[miguelcebrian]

Hello Nithin, as we commented during the session, Flow designer can be leveraged for automation in any area of ServiceNow. 

The playbook concept is a generic one, it is just a question to have the automation be triggered on the Incident, problem or change table.

[arielgritti]

Hola Miguel!

Was a great lab!
A pleasure see you in the #Know20

Thanks

Ariel