Learning Plan to Start ServiceNow Learning Journey

[Dipesh Kalantri]

Learning Plan to Start ServiceNow Learning Journey

ServiceNow has emerged as a leader in cloud-based platforms for enterprise IT operations, and it continues to grow in importance across various industries. Whether you're just starting your journey with ServiceNow or looking to deepen your expertise, having a clear learning roadmap can make all the difference in your career.

Recently ServiceNow has made all “On Demand” Learning Courses Free and it is fantastic opportunity for everyone to upskill themselves.

As a ServiceNow Functional Consultant, Developer, or Project Manager, understanding the right learning resources and training paths is crucial for success. In this blog, I’ll break down the essential ServiceNow courses tailored to different roles—functional consultants, developers, and project managers—while also covering critical features like Flow Designer, Performance Analytics, and Automated Test Framework (ATF).

I have tried to create Role-Specific Learning Path which can guide learners to start or upskill their skills.

Note: This covers essential learnings only, there are multiple other courses based on product portfolio which you can explore after completing this.

Training Course	ServiceNow Functional Consultant	ServiceNow Developer	ServiceNow Project Manager
1. Welcome to ServiceNow	Required	Required	Required
2. ServiceNow Fundamentals	Required	Required	Required
3. IT Service Management Fundamentals	Required	Recommended	Required
4. ServiceNow Platform Implementation	Required	Required	Recommended
5. Application Development Fundamentals	Recommended	Required	Recommended
6. Service Portal Fundamentals	Recommended	Recommended	Recommended
7. Service Portal Advanced	Recommended	Recommended	Recommended
8. ServiceNow Advanced Administration	Recommended	Required	Recommended
9. Scripting in ServiceNow Fundamentals	Recommended	Required	Recommended
10. Adopting a Platform Owner Mindset	Recommended	Recommended	Required
11. IT Service Management Implementation	Required	Recommended	Required
12. Flow Designer Fundamentals	Required	Required	Recommended
13. Performance Analytics Fundamentals	Recommended	Recommended	Recommended
14. Automated Test Framework (ATF) Fundamentals	Recommended	Required	Recommended

Why This Learning Plan Matters

ServiceNow is a robust platform, and roles like Functional Consultant, Developer, and Project Manager all require specialized knowledge to maximize its potential. The Required courses in this learning plan provide the foundational skills needed to understand and operate within the ServiceNow ecosystem. Meanwhile, Recommended courses offer deeper expertise that will distinguish you as a top professional in the field.

By following this structured learning path, you’ll gain the skills to:

• Consultants will understand key platform features and best practices for implementing and optimizing solutions across ITSM, applications, and workflows.
• Developers will master scripting, application development, and automation techniques to build custom, scalable solutions.
• Project Managers will learn how to effectively manage the platform, ensure high-level project success, and drive value for the business.

Conclusion

Whether you're a seasoned professional or just beginning your journey with ServiceNow, a clear learning path is essential to success. This roadmap covers key courses that will help you build proficiency in ServiceNow, covering both the foundational and advanced features that drive innovation within organizations.

If you're ready to start or continue your ServiceNow journey, dive into the courses listed above, and equip yourself with the skills to thrive in your role. The ServiceNow platform continues to evolve, and staying ahead with the right training will ensure you’re not just keeping up, but leading the way.

Refer https://www.servicenow.com/community/training-and-certifications/upskill-for-free-with-servicenow-un... for more details.

You can also explore Servicenow Defined Journeys->  https://learning.servicenow.com/lxp/en/pages/career-journey?id=journey

Regards,

Dipesh Kalantri

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