Lists and Filters Task validation failing despite completing all steps

[SriyaVaishM]

Hello,

I'm having an issue with the "Lists and Filters Task" in the Welcome to ServiceNow course.

I have completed all required steps multiple times:

- Filtered the list with:
- State is not Closed
- Assignment Group is not empty
- Assigned To is not empty
- Sorted the list by Priority so that 1-Critical incidents appear first.
- Used the List Editor to update more than 10 Priority 1-Critical incidents to In Progress.
- Removed the Opened and Updated by columns.
- Updated INC0000055 Category to Software.

The list reflects all of these changes correctly, but the task validator still fails and shows the same message.

Has anyone encountered this issue recently or knows of a workaround?

Thank you.

[GlideFather · Accepted solution]

ahoy @SriyaVaishM,

check this: [Lab Validation Notes] Welcome to ServiceNow (Zurich): Lists and Filters

[Tanushree Maiti]

Hi @SriyaVaishM 

Ensure  you are doing this task via   impersonating Platform User,

Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes.  (10 rows will be updated.)

result count should be 10 . 

Check the videos and validate your steps.

validate each incident number ,category ,priority, and column in list view.

https://www.youtube.com/watch?v=YXFL_2WKHwk

https://www.youtube.com/watch?v=hwyPro0D3Bw