Lists and Filters Task validation failing despite completing all steps

[SriyaVaishM]

Hello,

I am having an issue with the "Lists and Filters Task" in the Welcome to ServiceNow course.

I have completed the task multiple times and verified the following:

• Filtered the incident list using:

  • State is not Closed

  • Assignment Group is not empty

  • Assigned To is not empty

• Sorted the list by Priority so that 1-Critical incidents appear first.

• Used the List Editor to update more than 10 Priority 1-Critical incidents to In Progress.

• Removed the Opened and Updated by columns.

• Updated INC0000055 so that Category = Software.

• Tried the accepted community suggestion regarding impersonation as well.

Despite completing all steps, the validator still fails with the message:

"Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the list? Was the List Editor used to modify the State field for 10 Priority 1-Critical Incident records?"

Has anyone experienced this recently or knows of a workaround?

Thank you.

[GlideFather]

ahoy @SriyaVaishM ,

according to the latter validation message, have you edited the priority field in a bulk action? It is required to mark all the fields, then double click one of them and change the priority to 1 - Critical. If not, you can do it again changing it to some non-1 value, save it and then change it back to 1 and save it again. That shall do the trick.

You can also go through these [Lab Validation Notes] Welcome to ServiceNow (Zurich): Lists and Filters

Sometimes the validation is unpredictable, in the worst case you can start over or skip it as the course can be completed at 80 %, unless this very step is a prerequisite for some later steps