Looking for Guidance on My ServiceNow CSA Learning Journey

[SubrataA]

Hi everyone,

I'm looking for some advice from the ServiceNow community.

I come from a non-technical background and I'm currently preparing for the ServiceNow Certified System Administrator (CSA) exam as part of a career transition.

So far, I have:

Completed the ServiceNow Administrator Fundamentals On-Demand course from ServiceNow University (CSA prerequisite).
Completed a couple of highly rated Udemy courses.
Been practicing extensively on my Personal Developer Instance (PDI).
Used AI tools to create additional learning exercises and practical scenarios.
The challenge I'm facing is that many tutorials and AI-generated exercises don't always match my PDI. I assume this is because of differences between ServiceNow releases. I often get stuck because the navigation, UI, or available options are different from what's shown in the course.

When this happens, I spend hours trying to figure out whether I'm doing something wrong or whether the platform has changed. It becomes mentally draining, and I lose momentum even though I'm fully committed to earning my CSA certification.

My questions are:

Is the Administrator Fundamentals On-Demand course from ServiceNow University enough to pass the CSA exam if I study it thoroughly?
Should I keep repeating the same course multiple times, or is there a better way to prepare?
How do you deal with differences between older training materials and the latest PDI release?
What learning strategy helped you the most in passing the CSA exam, especially if you were from a non-technical background?
I'm willing to put in the work—I just want to make sure I'm investing my time in the right way instead of repeatedly getting stuck.

I'd really appreciate any advice, study plans, or resources that helped you succeed.

Thank you in advance!

[Tanushree Maiti]

Hi @SubrataA 

If you multiple time go through the Administrator Fundamentals On-Demand course from ServiceNow University and if if you are concept is fully clear after practicing in lab instance/PDI - yes it is possible to clear the exam.

Still I will suggest you to practices mock questions with Correct Answer just to validate how much your concept is clear .

If you are unable to answer- visit the course again.

Good Luck!