MC - Performance Analytics Fundamentals - 25/10/18

[matt_coulter]

Class will begin shortly, but in the meantime please tell us a little about yourself by adding a comment below with the following information.

• Name
• Where you are located
• Company and role
• Why Performance Analytics
• ServiceNow experience
• What is the main thing you hope to take away from the training
• A recent adventure or cool thing you have seen or done!

Look forward to chatting to you all shortly!

Matt

[Dylan Henley]

Active duty 1st Lieutenant in the Air Force, working analytics for the Air Force Manpower Analysis Agency.  Took the Fundamentals course, but I'll be assisting with building metrics and analytics for our projects as we move to ServiceNow in the future. 

[pgieser]

Hello, I'm Pat Gieser and I'm in St. Paul, MN. I work at Ecolab and I'm in a newly created role on our Customer Digital Support team.  I'll be our platform owner for the CMS instance so I'll hold the keys to basically everything.  I have very good experience in with SN ITSM.  Basically I just want a better understanding on how to delver PA to my customers.

[Sarah Petersen]

Sarah Petersen

Utah

Help Desk Team Lead

Want to make sure we use everything to the best of our abilities.

New at ServiceNow- implementing at work currently.

Everything I can.

Went to Hawaii. It was fantastic.

[nlaskey]

Nathan Laskey - Granite Construction - 4 years on ServNow

[Kamal25]

Kamal Tom

Sr TC at Servicenow, Orlando Fl

Looking forward to understanding how PA can add value in Customer implementations. 

[Anthony Baston1]

• Anthony Bastone
• Toronto, Canada
• ServiceNow Admin
• Deploying PA to our ITSM and CSM users.
• Experience deploying ITSM CSM as a project manager.  Recently moved to admin role.  
• Hope to have a good understanding of PA to deploy it to our users.
• Everyday with a 3 month old is an adventure. 🙂

[nlaskey]

Looking for basic information on using for SAM and Demand

[Aswath A]

Aswath A

India

Tech Lead - Honeywell

Develop Scorecards n Dashboards in SNOW for Leadership

[emoore]

Ellen Moore, Indianapolis IN, Service Desk Team Lead.  Why Performance Analytics, to see a better overview of types and quantities of tickets and be able to track trends in SN so that we can be more proactive instead of reactive. I want to learn how to create useful dashboards to get a full understanding at a glance of what is going on with the SD.

[Susan Lucas]

Susan Lucas

Caldwell, ID

Portfolio Manager for Technology

Data for decisions and actions

PPM 2 yrs

[smitha_puthusse]

Smitha Puthusseri

Santa Clara

4+years on ServiceNow

Trying to understand PA's lifecycle