Merge Old ServiceNow ID with new one

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07-09-2025 07:22 PM
I have a login that my certificates are attached to, under the email address/ID I had with my employer.
I'm no longer employed by that company, and need access to my certificates and the classes that I registered for, and made progress in.
I used KB0010208 which instructs changing the login associated, but when I enter my password (it is the correct password) for my previous account, I see the message:
"Email authentication failed. Your merge request can't be processed."
I do not have access to my email from my previous employer, so I cannot simply enter the 6 digit authentication code either.
Is there anyone that can assist with this?
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07-10-2025 01:18 AM
Hi @Community Alums,
You can update your previous email in ServiceNow Community ID and it will also change ServiceNow University ID. This step worked for me sometime back.
Regards,
Ehab Pilloor