Merge Old ServiceNow ID with new one

Community Alums
Not applicable

I have a login that my certificates are attached to, under the email address/ID I had with my employer.

I'm no longer employed by that company, and need access to my certificates and the classes that I registered for, and made progress in.

I used KB0010208 which instructs changing the login associated, but when I enter my password (it is the correct password) for my previous account, I see the message:

"Email authentication failed. Your merge request can't be processed."

I do not have access to my email from my previous employer, so I cannot simply enter the 6 digit authentication code either.

Is there anyone that can assist with this? 

5 REPLIES 5

Ehab Pilloor
Mega Sage

Hi @Community Alums,

 

You can update your previous email in ServiceNow Community ID and it will also change ServiceNow University ID. This step worked for me sometime back.

 

Regards,

Ehab Pilloor