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Missing “Validate Task” Button in Welcome to ServiceNow Simulator

KLove888
Tera Contributor

‎08-25-2025 12:19 AM

#NowLearning


Hello Community,

 

I am currently enrolled in the Welcome to ServiceNow on-demand course. In the module Next Experience, Navigation, and Access Task, the simulator only shows the task instructions, but there is no “Validate Task” button or any way to complete/submit the task.

 

My instance is active (not expired), and I can access the environment, but the course is stuck at this step and won’t allow me to move forward. Screenshots attached for reference.

 

Has anyone else experienced this? Is there a fix or do I need the lab reset by Now Learning support?

 

Thank you in advance!

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-25-2025 10:15 AM

Hi @KLove888 

It could be a lab-related issue. Please try logging out and logging back in, and then check if the issue still persists. If it does, it’s better to log a learning case with the team, and they will guide you further.

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Dr. Atul G. - Learn N Grow Together
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KLove888
Tera Contributor
In response to Dr Atul G- LNG

‎08-31-2025 01:04 PM

Hi Dr. Atul,

Just fyi, the issue occurred because I needed to learn how to work with "Instances."

Once I opened an Instance, and then waited for it to "Wake Up," I was automatically taken to the page that allowed me to complete all of my Simulator Tasks.

Thanks anyway!

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Nikhil Bajaj9
Tera Sage
Tera Sage

‎08-25-2025 11:37 PM

Hi @KLove888 ,

 

Screenshot is misisng in your post, can you add screenshot? Sometimes it may be a cache issue so check again and share screenshot.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025
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KLove888
Tera Contributor
In response to Nikhil Bajaj9

‎08-31-2025 01:02 PM

Hi Nikhil,
I submitted quite a few screenshots. I'm not sure why you didn't see them.
Just fyi, the issue occurred because I needed to learn how to work with "Instances."

Once I opened an Instance, and then waited for it to "Wake Up," I was automatically taken to the page that allowed me to complete all of my Simulator Tasks.

Thanks anyway!

0 Helpfuls