need some help for exam preps

[DwarkamaiH]

1.What do the Product Support Complaints and Onboarding case playbooks have in common?

• A . Activation is done via plugins by a system administrator
• B. The are built on the CSM data model and case management features
• C. The solutions are shipped with the Playbooks for CSM SKU
• D. The become available when activating the Playbooks Automation application

2. 

What role does the Engagement Manager play before the Workshop? (Choose two.)

1. Project Manager
2. Acts as intermediary
3. Provides answers to technical problems
4. Assists with technical requirements

Thanks in advance!

[Dr Atul G- LNG]

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