Not able to claim my Servicenow system administrator - Need support to resolve this issue

RashmiP62957137
Kilo Contributor

‎06-03-2025 07:22 AM

Hello Team

 

I am unable to claim my ServiceNow Certified System Administrator certification and would appreciate your support in resolving this issue. Kindly let me know if any further action is required from my end or if additional details are needed to assist with this.

Looking forward to your guidance. Getting the below error!

RashmiP62957137_0-1748960462113.png

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-03-2025 02:05 PM

Hi @RashmiP62957137 

Please connect with your manager or lead who manages learning in your company. Your company will allocate more credits to you so that you can book the exam.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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AndersBGS
Tera Patron
Tera Patron

‎06-03-2025 10:41 PM

Hi @RashmiP62957137 ,

 

You have selected to pay with learning credits which should be provided through your company. Either connect with your product owner of the company instance if learning credit is correct, or chose to pay with credit card instead. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Nikhil Bajaj9
Giga Sage

‎06-03-2025 11:55 PM

Hi @RashmiP62957137 ,

 

There are 2 ways to claim your voucher.

1- Pay 300$ and get it.

2- If you are working with any company which is a partner with ServiceNow, you need to contact your company's - Partner Portal Admin. If they have some learning credits in balance and they will allow, you can use those credits to get your voucher.

 

Hope this answer will clarify your doubt. If yes, please mark my answer as correct and helpful.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj