Passed the exam CIS-DF (CSDM and CMDB) but now showing to retake due to policy breach

[shivani1074]

Hi Everyone, 

We would like to share bad policy of servicenow. I have passed the exam of CIS-DF (CSDM and CMDB) offline on center of 3rd april 2026. and it was shown passed on my nowlearning under My Exam till June 2026. But now I have logged in and currently showing policy breach and servicenow said to retake the exam. How and why? I need to know the reason behind this, I have opened the case to ServiceNow but did not get help. 
Please let me know if anyone facing the same issue of policy breached, as I took the exam offline on center. 
Attached all the screenshot where youall have seen the exam date and center name. Also my certification PDF and score card report which I've got. This is all about my future 

Kindly share this post as much as you can and help me on the same as there is no sense to open the servicenow case, they even did not help on it and respond.

[tmakariuos]

@shivani1074 
I have the same problem you had. The certificate is marked as policy breached. I opened a case like you did. Did you get any help or any justification?

[shivanipriy]

Yes, I did open the servicenow case, but they can't help even though just respond one at a time, that your certification was inavlidated and it happens when we find irregularities in the data and another attempt is required, I asked then what irregularities data as I took it on test center with all security and biometric completed prior, then they just replied can't diclose the details as this is not under servicenow policy. 

There is no help while raising the case as well. I would request if any ServiceNow certification team review this post and help users who specially taken the exam on test center. This issue happened with lot of people and all had done it with hard work.