Welcome future participants in Unlock Value Realization with ServiceNow, K19 Pre-Conference Training Course!
Britt, Tara, and I are super excited to meet you all...
Some folks have posted that our links aren't working through their corporate firewalls / content filters. Here are the direct links from the welcome email:
I am Stefan and the Global IT Director - Service Management Office at the Boston Consulting Group. BCG introduced ServiceNow back in 2016. Having that said there still a ton of additional potential to increase the usage of the platform. Certainly being able to show the value, or return of invest, is key for any investment and that's why i am here.
Hi, I'm Michael McConville from State of WA Division of Child Support. I'm the product owner for our instance of ServiceNow. We implemented Nov 18. I'm here to learn all about the program and see how I can help our office get the most out of it.
Hi, I'm Jason Bartholomew with Signet Jewelers. I am the platform owner for ServiceNow, and we have been a customer since 2011. We have had challenges getting buy-in to expand beyond the ITSM module, and we are dealing with our past customizations on the platform.
Tami Martin, Argonne National Laboratory. ServiceNow experience since 2013. Attending class to pick up tips and tricks for relaying ServiceNow value with growing demand for use at the laboratory.
Good Morning - My name is Brian Lemmings (IT Service Delivery @ Crawford and Company). I started my ServiceNow experience as the ITBM process owner and now I am the product owner for our global company -- just over 2 years of SN experience. I am attending the class to gain a better understanding of how to best communicate the value of the application for our enterprise.
I am Dexter but everyone just calls me Dex. I own our ServiceNow platform and serve as the primary architect as well. We have been on ServiceNow since 2013. I am hoping to be able to show the continue value of the platform for our business units that we are just beginning to engage with to use the ServiceNow platform
Bob Willegal with AbbVie Inc. I am the Security Operations, GRC, and Innovative Uses Process Owner. Using SN for 6+ years and am a certified system admin. Here to learn better ways to convey to the business outside IT how SN can deliver value to them through innovative uses. My most recent adventure is getting ready for an 80 mile backpacking trip in New Mexico at Philmont Scout Ranch.
My name is Amyn Remtulla, I work at Cedars-Sinai Health System in Los Angeles, CA. I'm a Technology Architect and responsible for the implementation and expansion of ServiceNow across the enterprise. I have 8 years of experience with the platform as an admin, developer, implementation consultant, platform owner and architect. I'm attending this class to improve my toolbox for expanding across the enterprise.
Christopher Klock, Manager of Application Development at the Institute of Nuclear Power Operations. I'm new to ServiceNow. We have been using it for our service desk management and are just starting to use it for low-code development of our support applications and business processes.
I'm Brendon Shaub, Director of Service Delivery for MEDNAX Health Solutions Partner. I am responsible for Service Desk, Desktop Services & IT Operations in addition to Product Owner for ServiceNow. We went live with ServiceNow in May of 2018. I am looking forward to this course to assist with implementing our vision of Enterprise Service Management across the organization with the addition of HR on ServiceNow in Q3 of this year!
My role is Manager of IS Service Delivery, I am the "owner" of ServiceNow in my organization
We've been using ServiceNow for just a little over 1 year - Enterprise Service Management, Service Mapping and Event Management, Software Asset Managemente
I'm here to explain to my senior and executive leaders why we need to continue spending $$$ on ServiceNow, it's more than just a ticketing tool.
My most recent adventure was ziplining over the Pembina Valley in Manitou, Manitoba. Woo hoo!
Tammy Rhoades from Spectrum Health in West Michigan. We have completed a business case for ServiceNow but are not yet a customer. Here to learn how we get the most from the platform.
Hi! Maria Ryan Sr. Director Service Operations at Health Care Service Company (BCBS IL, TX, NM, OK & MT) Platform and process owner with 3yrs experience. We have ITSM, SecOps and looking at Discovery & ITAM, want to find new ways to articulate the value the platform brings to our organization.
Hi - I'm Vikas Agarwal, Senior Manager with Deloitte Consulting. Attending the class to learn more about ServiceNow and gain a better understanding on how to articulate the value of the platform.
As a small company, around 200 people in 3 countries I'm responsible for quite a lot of responsibilities both managerial and strategic.
As a company we use ITSM and currently we are in the process of implementing a full scale ITBM. I'm involved in strategic decision about ServiceNow implementation and main process redesigns to leverage the full power of ServiceNow. I want to learn more about the platform and how we can use it to generate more value from it.
I'm a genrell Consultant and help customers for any issues and questions regarding ServiceNow Platform. Currently I take care that different services (Service Catalog) will be roll out. So I'm responsible for Requriement Engeneering and Devolpment Coordination.
2 years of experience
Customers always ask me: "what possibilities do I get wirth ServiceNow Platform" And I want to have proper answers.
Hi! I'm Alfredo Alvarez from the Vendor Management Office at CEMEX. I am the platform admin and architect. Currently we have digitized our services for the interaction between our customers and suppliers and to manage our suppliers' contracts.
Looking to continue the adoption of the platform throughout other areas of the Company.
Hi, I am Tammy Baker from Southern New Hampshire University. The ServiceNow team recently began to report into me. I'm here to learn more about ways to tie what the team does to the business ROI.
My name is Erik Gunther, I'm a ServiceNow Architect/Consultant. I used to be the Platform Owner for Magellan Health. I now work as a consultant for Barings. I have these certifications: CSA, CAD, and ITSM. I'm working toward my ITOM certifications. I'm currently working in the ITSM areas Incident, Major Incident, Request, Change and some Asset Management.
I'm taking this class to address problems we previously had with adoption and showing the value of the platform. We were delivering a lot of foundational functionality but we had trouble demonstrating that to leadership.
Last adventure? I took my daughter to Universal Studios and rode the Riptide Roller Coaster for the first time. I'm still recovering, lol.
Good Morning, my name is Michael Mielke. I am a Sr. Manager IT Architecture for Advanced Micro Devices. I own the ServiceNow platform for the Corporation.
I'm Eugene from the UK, I have the fancy job title Global Process Owner CHANGE at United Technologies Corp.
Looking forward to this class to highlight alternative approaches to the use and adoption of Service Now.
I have been using the product for that last year, went live globally with ITSM in September 2018 after an accelerated implementation.
Very open to finding out about other peoples journey... had the pleasure of meeting Mindy (classmate) last year when she gave a great presentation at K18...
I'm Joe Handley, Aan Enterprise Architect from the State of Delaware Department of Technology and Information. I have just joined our ServiceNow team last year, and we are rapidly expanding its usage across our State's agencies. Looking forward to learning how to communicate the value of our investment in ServiceNow.
Company: National Oceanic and Atmospheric Administration (NOAA) - Government
Role and Responsibility: Enterprise Services Program Manager, Owner of NOAA's ServiceNow instance and responsible for expanding the platform as an enterprise-wide tool.
Experience: 2.5 years
Reason for Attending the Class: Need help explaining value of the ServiceNow platform to current and potential stakeholders, as well as NOAA leadership.
Most Recent Adventure: Roadtrip from Baltimore, Maryland to Atlanta, Georgia and Huntsville, Alabama with my family to sight see, visit baseball stadiums (working on going to 50 games this year), and visit Space Camp (my daughter wants to be an astronaut someday).
Hi, I am Devon Bennett with Providence St.Joseph Health I am a Product Manager and want to better articulate and track the value of current and future functionality. My most recent adventure was exploring Las Vegas last night
Hello. My name is Kimberly Blossom. I am a Service Desk Administrator for a cancer research and treatment center. We have been on ServiceNow for just over a year. I'm interested in learning how I can show the value of ServiceNow to our business leadership.
Peter Spadotto - ITIL Subject Matter Expert for Geisinger Health. I fill a leadership role in our Service Management Office, which is the Platform Owner of ServiceNow for our organization.
Hi I'm Danielle Shackelford, I work for Darigold as a Systems Analyst. I have minimal experience with ServiceNow. I am taking this class as we are just beginning our implementation of ServiceNow and I want to ensure that we get the adoption of the platform as we roll out the system.
Anna Krupnova, ServiceNow Manager at Oxford Properties/OMERS, Toronto, Canada.
We have been implementing SN for 4.5 years and it has been an incredible journey! Looking forward to meeting interesting people and learning benefits realization tips in this class!
Hi, my name is Dan Kennedy and I'm an Enterprise Architect with Enbridge. Interested in learning how we can articulate and measure the value ServiceNow is and could be generating.
Who I am: William Green with Red Ventures in Charlotte, NC
What I do: ServiceNow SysAdmin, Atlassian SysAdmin, External DNS, Licensing and Procurement, many other hats
Experience: 1.5 years on the platform as an admin/developer
Why this class: Our team wants to better track and communicate our progress as we continue to improve and drive adoption on our platform.
Recent Adventure: Driving 2.5 hours to the airport Saturday morning to catch my Knowledge flight following a quick nap after seeing Tame Impala in Asheville. Rough morning, well worth it 🙂
My name is Andras, working as a Senior ServiceNow Solutions Architect consultant, with around 6 years of experience with the platform.
I started off participating in an IT implementation project and gathered experience with gathering requirements and on-boarding It processes. Then became an admin and developer of the implemented functionality. As a next step, based on the success in IT, have worked on projects rolling it out to non-IT (facilities, legal) departments and architecting solutions.
Now I am working as a consultant designing solutions to various clients.
A great experience in that process was seeing the success and satisfaction of business lines after adopting the platform.
