I'm Todd from SouthFlorida and I run the ServiceNow Dev meetup down there. I've been working with SN for the past 4 years and I have over 12 years experience in these types of systems.
Hello and good morning. Julie Sutton from City & County of Denver. I lead the cyber security team and am a huge advocate for ServiceNow in my organization. I do most of the training for my coworkers and have started teaching others how to use performance analytics. I'm here to learn more advanced techniques and hopefully be able to teach this more effectively in more organization. My most recent adventure is that my husband and I are opening a new business!
I am Mike Gorski a ServiceNow Developer for almost 3 years...attending my 2nd Knowledge conference...hoping to network and find some answers about issues we are having...
Hello everyone, My name is Victoria and I'm with Accenture. I am a tester on my current project, but also help with the Business Analyst. I've been working with ServiceNow for roughly a year and a half. Very excited to get a better grasp of PA from the advanced course.
My name is Matt D'Andrade and I am a SR. ITSM Analyst (ServiceNOW Admin) at Under Armour. I took the Fundamentals class and have built several dashboards, indicators, etc. I want a deeper understanding of the PA application, and obtain certification after taking this course.
Hi, I'm Frank Lanier with The Boeing Company. I've been working with Service Now/PA for about a year. Looking forward to taking a deeper dive into the capabilities of PA.
Hello all, I am Robert from Nashville. I work for GSI, Inc which is an Atlanta based services company. I am primarily a technical consultant specializing in Platform, ITSM, and PPM implementations. My experience with PA has been limited to building dashboards for customers for the applications mentioned above. My last adventure is actually this one as it is my first time here in LV!
Hi, I'm Geoff Minshull working for GSK and we will hopefully be implementing ServiceNow soon. I have taken the PA Fundamentals and now progressing to Advanced course to further my PA knowledge.
I'm Grant from Salt Lake City, working for Western Governors University. Been on ServiceNow for approximately 3.5 years. Currently working as a developer of custom and OOB applications in our instance. 4th year at Knowlege, looking forward to a great time!
Hello, I'm Jon Durden. I'm a ServiceNow admin with WestRock. I've been working with ServiceNow for about a year and this is my first time at Knowledge!
I have a PA roles question in case anyone has insight:
As the admin for PA, I'd like to enable business unit owners to be able to create their own widgets without having access to modify our standard indicators.
Does anyone have experience creating a role which allows indicator Read only access and widget Write access?
Hi all--Robert Elliott from St. Jude Children's Research Hospital in Memphis, TN. 8+ years with ServiceNow, 2 years with PA. Looking to learn how to use more advanced concepts to improve the insights we're able to provide into our data.
Hello everyone. My name is David Brookins and i am with NTT Data Services based in Plano, TX. I am the ServiceNow Platform Delivery Director for a large hospitality client. Looking forward to this course to enhance reporting to product owners and executive leadership.
There was a question from @jamieott on where to find information on the file limitations for importing external data from MS Excel for reporting.
Here is the link to the Madrid documentation: https://docs.servicenow.com/bundle/madrid-performance-analytics-and-reporting/page/use/reporting/task/create-report-with-imported-data-source.html
Hey everyone, my name is Kaylin and I am a ServiceNow developer out of Salt Lake. I have a problem I'm trying to solve at work and I'm wondering if anyone here has ever had a similar use case and could provide any potential solutions using PA or otherwise. Basically, a manager in one of our departments is not able to use ServiceNow reports because it is lacking two crucial criteria for his needs: 1. Display percentage data labels without having to hover over the columns (display them permanently) 2. Display a goal line that displays the percentage goal their department is trying to meet each month I've attached an image of his report that he has created in Excel (updates monthly via ServiceNow data exports). We could of course create something custom but would prefer to use the oob functionality of PA/reporting if possible. Thanks all. So excited to be back at Knowledge!
This is definitely something that can be achieve with a PA Indicator. The goal is visualized with a Threshold. And you can use a Time series chart with a Columns visualization to show the data.
A reporting widget may also be used, although there are no Thresholds in Reports.
Regarding Spotlight - Is there a way to access Spotlight information from the Incident table view, such as Incident Open
The Spotlight dashboards and table are great for management or a queue manager, but for engineers that are working in a NOC that are looking to see what ticket they need to work on next, this information could be very valuable. Something like the ability to see the Spotlight score as a column or the ability to add a graphic or color to the record in the table to show that it hit a Spotlight threshold.
The other item would be an ability to have multiple thresholds, so that you could have Red, Orange, Yellow levels of Spotlight.
On the multiple thresholds - there is a single Threshold per Spotlight Group, so you can configure multiple groups, or, run the job multiple times for each Threshold value - BUT, every run will delete the previous Spotlights.
Regarding making the Spotlight Info available to engineers, you could create a custom UI Action that opens the related Spotlight Dashboard.
To group Snapshots with different Weights into different "buckets", maybe you can use Report Ranges? And make that another widget on the Spotlight Dashboard.
Using a Time Series widget, you can label the X/Y axis as needed. Mousing over the data points will always display the corresponding value and unit, say 50%. You could also add Data Labels, but that tends to crowd the chart.
