Performance Analytics Fundamentals (Kingston) - Oswald Santos, July 24-25, 2018

[User192788]

Course discussion for the ServiceNow Performance Analytics Fundamentals class, July 24-25, 2018

[User192788]

Good morning and welcome to ServiceNow Performance Analytics Fundamentals class!

Please take a few moments to introduce yourself.

We would love to know

-Which company are you from.

-Your role.

-Your length of experience with the ServiceNow platform

-Why are you attending the course, and

-What would you like to most take away from the course.

Thanks,

Oswald.

[krishnakk1]

Hi Oswald,

what is the mode of the training?

Is this a paid one?

what is the duration?

Thanks!!

Krishna

[User192788]

Hi Krishna, 

This is for a paid virtual training for July 24 to 25, 9AM-5PM SG Time. If you would like to be on board, try to reach out to training@servicenow.com.

Oswald.

[gganicz]

Good Morning, 

-Which company are you from - Santos 

-Your role - Senior Analyst 

-Your length of experience with the ServiceNow platform - 2 years

-Why are you attending the course - To learn more about PA 

-What would you like to most take away from the course - Better understand on how to create indicators/breakdowns/widgets 

[sarasanderson]

Hi everyone,

My name is Sara Sanderson, I'm a Principal Engagement Manager at ServiceNow.  I've been with the company for about 1.5 years but have spent the last 6 months on a program of work that was focused on Service Catalogue.

I'm attending the course as a refresher since my last PA implementation with a customer, and to learn more from a technical standpoint regarding what can be done with our PA tool.  

Looking forward to seeing what's new in Kingston that will help me help our customers leverage this great product!  I'm also looking for some good ways to guide customers through what they should be thinking about when they are setting up PA in their organisation: tips, tricks, examples of good indicators etc.

[Fletcher Hall]

Hi Guys,

My name is Fletcher Hall.

-Which company are you from.

I am from ServiceNow and have been there for almost 2 years.

-Your role.

I am a Senior Customer Engagement Manager and have delivered 2 PA deployments in the past with a Snr TC.

-Your length of experience with the ServiceNow platform

2 years

-Why are you attending the course/What would you like to most take away from the course.

I have some down time between projects so saw this as a good opportunity for a refresh. PA is a really popular with our customers, there are often questions about it that I need to regularly pass on to our TCs, so I would just like to have a bit of a refresher and also gain a more in depth knowledge of it for any future deployments/customer questions.

Cheers,

Fletch

[Josh Skorupa]

Morning All

relatively new to SN (end of April) and based in Singapore.

I am the Program Director, but will shortly be running an engagement as an EM (which has PPM and PA)

[chirag_bagdai]

Hi All,

Company:

I am from ServiceNow.

Role:

I am a Certification Engineer and work with ServiceNow Store Certification Team.

Experience with platform:

4 year

-Why are you attending the course/What would you like to most take away from the course.

To gain more in depth knowledge of PA.

[Alita]

I'm Alita Ong from BlackRock. I’m from Service Delivery Management. I have less than 1 year experience in ServiceNow as we are currently rolling out the system. I'm looking to transfer my metrics reporting into ServiceNow platform

[Jacob Supandi]

Hello, I still ldon't have detail to join the session, I'm already registered since Friday last week. Thanks